MY CHELSEA

UPDATED, February 28th 2024:
We’d kindly like to thank Vanessa Boso at Sonder, who received our complaint and managed it sincerely, promptly and with professionalism! I will leave our original testimonial below unaltered as we indeed had the experience we had, however I’d like to highlight and it should be mentioned that Sonder gave us a full refund for our stay after our contact with Vanessa. We received the refund within a week and did not experience any problems during this process.

(Original review below)
Warning! Do not book this hotel as it is indeed a scam. Hugely disappointed in our stay and will request a refund/heavily discounted price. Sonder Chelsea Green markets itself as a 4 star hotel, unfortunately it is indeed not. Not even close. The location is great and sure, from the outside it looks great.

On the inside? Well. Dirty bathrooms, mold (!) in the bathtube, broken windows as well as in our case, also a broken bathroom door. Not to be forgotten: the door is also transparent so there is no privacy whatsoever when using the bathroom.

The whole hotel also seems to be operated by extremly young staff (teenagers?) and there’s no adult management to be seen anywhere.

On our first day, we complained in the reception about the dirty bathroom, the broken door as well as the broken window (which also happen to face the street outside) and the staff told us they would look into it. However, this did not happen.
The breakfast mostly consisted of white sugar, an Espresso machine that seemed to cause all guest problems and poorly planned logistics and questionable hygiene routines in the area.

We were quite astonished by the overall lack of professionalism. You certainly do not expect the staff to turn up to work at ”a 4 star hotel” dressed in sweatpants, looking like they just got out of bed themselves. Neither do you expect staff to start their day at work by queing among the guests to the coffee machine…

Unfortunately, that is exactly the case here. On our second day when we arrived at breakfast, we were told it was running a bit late today. We then watched the staff start the breakfast preparations which should have been done at least an hour before breakfast opening hours.

Meanwhile, we sat at a table surrounded by someone’s garbage from yesterday which apparently had not been taken care of. Yet again, you do not expect your breakfast to be accompanied by someone’s shoelaces and plastic forks (sic) when you think you have booked a four star hotel.

We are deeply disappointed in our stay and cannot recommend this establishment for anyone.

We stayed for a week and had no issues. Short walk to tube and buses. Breakfast was also lovely. Would absolutely stay again!

one of the best choices anyone could make in London for a stay! the location is excellent next to the metro, with shops around for coffee, breakfast and food! 15-20 minutes by foot from Harrods! the people who work there was kindness and the breakfast was excellent the room was big and quite modern! I would choose it again

Loved staying here, Chelsea is a beautiful part of London but it can be a little walk to get to the tube. Would definitely stay here again though. Very easy, clean and nice.

Great staying at Sonder! Loved the service, the staff and the vegan pastries