GO CITY

Couldn’t go on trip - never used any of my 8 passes tired calling emailing nothing - still owed over a £1500 and no one will help.

City - LONDON
This pass is an absolute waste of time!!
The app is shocking and you don’t even know when it’s going to run out, making bookings is essential for some attractions - yet no availability with the pass, and worst of all - no communication with the attraction OR the pass … leaving the customer in limbo !!
The few attractions we did get into AND the one we didn’t ALL made the same statement and eye rolling gesture when we mentioned city pass …
Not a good word to be said - Not great at all. It would have been good to know this in advance, so I’m here telling you ️
The customer service team are an absolute disgrace, I asked to speak with a manager and was told I would get a call back in 3-4 hours WHO SAYS THAT!!
What they meant was …. There is no manager “that was over a week ago” pass has well and truely expired and we actually missed out on the shard attraction because of their lack of care to my frustrations with the app - even though we had a booking.
I wouldn’t waste your money … it’s super frustrating with no savings to be had at all!!
I paid almost £100 MORE than what was used on this pass and will they entertain a refund under their savings guarantee “Hell no” !!
It’s how they make money, it’s how they’re in business.
Do yourself a favour … be smart and do not waste your money.

GO CITY don’t bother asking me to change my review for 10% of what I paid for the pass !!!!
I mean how pathetic. 10 PERCENT ARE YOU FOR REAL !!!

I have experienced this poor organisation with several friends and we’re all of the same opinion.

Please don’t waste your money
This is a genuine first hand experience review.

Wish I had read the reviews before I bought the 4-day London pass. We only used 3 days and some of the places were closed or did not accept the pass. We also bought Oyster Cards, which we never received prior to the trip. Tried getting a refund but was told that the cards would be shipped to me and then I would have to send them back to London to get my refund. Finally decided I would work with my credit card company and suddenly my money is being refunded. Hmmm. Never again.

Awesome experiences at a great deal. Highly recommend!

Always worth it!! They even extended my card a few extra months after the already extended Covid extension.
I’ve used a pass every time I’ve gone to Vegas and will continue to do so! Make my travel buddies get one too and they never regret it.