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MALMAISON

Hotel • €€€
4.1/5
• 14 opinión

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18-21, Charterhouse Square, Clerkenwell, Londres, Reino Unido
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+44 20 7012 3700
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Opiniones de los miembros sobre MALMAISON

4.1/5
14 opinión
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Wanlin W.
Wanlin W.
Visitado en marzo 2024
There's a super rude guy working at the front desk. We went to the hotel to retrieve our luggage after checking out, went in the dining room where they were stored, expecting to find a staff member there to help (as there was someone in there when we were asked to put our bags there in the morning). The room turned out to be empty so we took our luggage and were about to leave.. when this man showed up and started to tell us off because we were there to get OUR OWN BAGS. It was a very upsetting situation where he had to first assume we were bad people to be THAT RUDE to us. We didn't pick a lock, it wasn't a private storage room, and it's not our fault that no one was there to look after people's luggage. Despite his "concern", he didn't end up checking our luggage tags when I offered them to him, so what's with all the fuss?? At least be consistent with your act.
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Julia B.
Julia B.
Visitado en marzo 2024
Absolutely loved my stay! The interior design is incredible. Stayed with my best friend for international women’s day and Adrian was massive help to us ????????????
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Luke M.
Luke M.
Visitado en marzo 2024
Great hotel, good location in the city. Staff and service on the low side it is very much a self serve feel. Sadly the lifts were out for a part of our stay not like anyone seemed to think that was not a massive issue for a hotel.
Overall normally location is so handy it overcomes the short comings.
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Rowan M.
Rowan M.
Visitado en febrero 2024
An amazing hotel with lovely staff - Victor on the front desk was very kind and helpful.
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Dali L.
Dali L.
Visitado en febrero 2024
Victor can be very brusque at the front desk. You may feel like you walked into a hostile environment at first. Once you get used to him he is not so bad, a character for sure, meticulous, verbose, but harmless. There was an inflexibility about the place. You will be called in your room at 11am if you haven’t checked out yet. The rooms are ok, a little tired but ok. The highlight of this hotel is its location.
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