HILTON GARDEN INN * * * *
Hotel
•
€€
2024
Recomendado
•
2024
Un hotel de 4 estrellas en Burdeos que ofrece una buena relación calidad-precio, un restaurante, un bar de vinos y un rincón de ropa.
Ubicado en la antigua Halle Debat-Ponsan, este hotel de diseño de cuatro estrellas tiene muchas ventajas: está a 5 minutos de la estación de tren de Burdeos Saint-Jean y del transporte público. Las habitaciones, de estilo contemporáneo, están decoradas con esmero y las suites gozan de una magnífica vista de la ciudad. El Babette concept store es un restaurante, un bar de vinos, un rincón de ropa y una galería de arte... Se puede acceder a él directamente desde el hotel y, durante todo el día, ofrece diversos servicios de comida.
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Opiniones de los miembros sobre HILTON GARDEN INN
4.2/5
20 opinión
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Visitado en enero 2024
Super hôtel , service impeccable, très sympathique et serviable
Visitado en enero 2024
Dear all,
My Experience at the Hilton Garden Inn in Bordeaux was a nightmare to say the least. During the second day of my stay at this hotel, I returned from a full day of working as this was a business trip to find my card not working on the lock. When the receptionist explained that my lock had been broken, I proceeded to find that all of my money had been stolen. The hotel not only did they not provide me with a secure door, but proceeded to allow people into my room without my concent. Moving on, after the incident was reported, the hotel managers chose not to help me, but disrespectfully accuse me of having no proof, even if they spotted multiple people in my room without my knowledge. This was a clear case of theft, in which the hotel didnt offer any assistance, but only disrespectful suspicion on my part. A similar incident was reported 2 months ago,where jewerly was stolen. I urge you not to visit this hotel, as it is clearly an unsafe environment where there is a pattern of theft for which the hotel knowingly allows. From the general manager to the reception manager they all only offered condescending comments and 0 customer service. Antonin, the reception manager went further, telling me to go to the police station, emphasizing that the wait is 5 hours. To me, a foreigner, on a business trip there to work.
My Experience at the Hilton Garden Inn in Bordeaux was a nightmare to say the least. During the second day of my stay at this hotel, I returned from a full day of working as this was a business trip to find my card not working on the lock. When the receptionist explained that my lock had been broken, I proceeded to find that all of my money had been stolen. The hotel not only did they not provide me with a secure door, but proceeded to allow people into my room without my concent. Moving on, after the incident was reported, the hotel managers chose not to help me, but disrespectfully accuse me of having no proof, even if they spotted multiple people in my room without my knowledge. This was a clear case of theft, in which the hotel didnt offer any assistance, but only disrespectful suspicion on my part. A similar incident was reported 2 months ago,where jewerly was stolen. I urge you not to visit this hotel, as it is clearly an unsafe environment where there is a pattern of theft for which the hotel knowingly allows. From the general manager to the reception manager they all only offered condescending comments and 0 customer service. Antonin, the reception manager went further, telling me to go to the police station, emphasizing that the wait is 5 hours. To me, a foreigner, on a business trip there to work.
Visitado en enero 2024
Great service.....Rest Babette was excellent...and Food court across the Hotel was a good surprise on the stay.
Visitado en enero 2024
La team est magnifique!!
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Despite booking a double room nearly 2 weeks in advance, we ended up with a small Queen room, which only had a 150cm bed. Not the end of the World, but it turned out that the mattress was simply awful, such that both got backache.
We changed Hotels as soon as it was practical to do so.
Spacious multi purpose dining room serves good quality simple food from a daily menu. Modest portion sizes.