EXTENDED STAY AMERICA NEW ORLEANS - AIRPORT ^{* *}

My guest showed up for their room, but the front desk claims they couldn't let them in, even with a confirmation number and their ID. The front desk employee has an awful attitude, for starters. They were on the phone/had someone in their ear when they came out, and were talking to whoever they were on the phone with, which made conversation confusing when they were both talking to my guest and whoever was on the phone at the same time. And when my guest got confused, the front desk employee snapped at them about "having an attitude".

What really sucked was that they claimed that after a certain hour, they don't allow guests into the rooms that they paid for? Something something, computer audit? In the entire history of my hotel-going, this is a first and completely baffling. I've gone into hotels at 2AM and still got the room I paid for every single time. This is an awful policy if true. He also talked over me and said I had an attitude too for telling him I don't understand what's going on. I've never experienced service like this a day in my life man, I'm as nice and understanding as they get when it comes to working in the service industry. He didn't have to talk to me that way. God I was trying to calm everyone down and your front desk employee was making everything worse.

I just sent them to another hotel that gladly took our money, and they said their audit only takes a few minutes. Either your front desk employee was lying and being terrible, or your system is terrible AND your front desk employee is terrible. Hostile even.

Place is super low class level... in fact I think it should be condemned.
I canceled ASAP!

Rooms looked old,were dirty and smelled bad.

Great rates and customer service!

Ms Tammy Is amazing !! Always working and giving customers her undivided attention. Her kindness is un-measurable and her customer service is above and beyond! She makes extended stay a Wonderful place to stay