HAMPTON INN SHREVEPORT AIRPORT ^{* *}

First off I want to thank God for placing me at the Hampton on Monkhouse drive. I had a pipe burst in my attic on January 23, 24 and through my home owners insurance, I was place there for temporary stay. I had many other things that had already happened and I was very overwhelmed, but when I tell you when I got there I felt right at home. The staff from the manager of the property on down to the housekeeping staff and the ground keepers were very nice and helpful. They displaced hospitality from the time I we were there to our departure on February 15, 24. I can’t express my gratitude enough to the staff there, they accepted me and my family. I am forever grateful to them all. If you are just looking for a hotel to just stay at, then I suggest you go somewhere else, but if you’re looking for a hotel stay to make you feel right at home, I highly recommend the Hampton on monkhouse drive, thank you all again for your warmth.

The only thing positive I can say about this hotel is the location. Other than that it sucks. The night employee at the desk is rude and nasty. I have never dealt with a more rude hotel employee in my life. The place was filthy and I ended up leaving and going to another hotel.

Clean hotel, close to airport, friendly staff

I'm sad to share I did not have a good experience with the staff. I had a do not disturb sign on the door and the cleaning crew knocked on my door multiple times before 12pm. I had a teams meeting that was supposed to end at 12pm however it lasted a little longer than expected. I stepped away from my meeting to let her know my meeting was running long and out of my control. I guess she didn't like that and I got calls from the front desk. When my meeting ended at 12:20pm it took me 2 minutes to grab my stuff and leave. All I received was glares when I left. I will never stay here again after this experience.

Response to management:

I was not aware checkout was at 11 am. A lot of the hotels I stay at typically have a 12 pm checkout time. I do see that now and apologize. With that said, I wasn't told this when I checked in, and in general how I was treated even on my departure was unacceptable even if I overstayed my welcome by an hour and twenty minutes. Thank you.

The staff were nice and very helpful . The breakfast was good.