HÔTEL RIU PAPAYAS * * * *
Hotel
•
€€
2024
Recomendado
•
2024
El hotel está situado en Playa del Inglés, rodeado de jardines, con dunas de Maspalomas. A 1,5 km de la playa hay autobuses gratuitos para la playa. Un restaurante, una piscina con piscina infantil, una zona de bridge y lectura.
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Opiniones de los miembros sobre HÔTEL RIU PAPAYAS
4.5/5
25 opinión
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Publicidad
Bad room situation.
Need to be renovated since long time.
No noise isolation.
The neighbor hotel plays loud music until 24:00.
Empty shampoo bottle will not be refilled.
Ladies at reception have poker faces.
Food variety is same everyday.
The hotel has a sizeable parking lot that they mark as “subject to availability”. What they fail to communicate is that availability is exceptionally low because they use the parking as employee parking.
When you raise this with the reception’s manager lady and ask for advice they basically say “tough luck mate, go find a spot on the street”. The surrounding streets are also very hard to find a parking spot.
There are two problems here:
- They don’t communicate that the parking is permanently very low availability.
- This is a €200-300/night hotel. Not a low cost chain.
It’s the hotel’s decision how they use their parking resources, but they should communicate this transparently to the guests. Because when you come for a few days vacation you certainly don’t want to spend 30-90 minutes per day to spinning around looking for parking.
Disappointing experience.
———
UPDATE:
After one more try of asking for help eventually the assistant manager (Romina) was exceptionally helpful. She provided a temporary resolution and promised she would contact the head office of RIU to uodate reservation sites to reflect the reality.
UPDATE 2:
Riu responded and promised they would look into why Reception was not that helpful. This is a move to the right direction. Thank you!