DOUBLETREE BY HILTON HOTEL LAFAYETTE ^{* * *}

We used the Hilton Honors app to check in and get our e-keys. This was a seamless process. We booked the King River View Corner Room on the 11th floor. Upon arriving in the room, the room smelled musty, the windows were dirty with oily fingerprints, the room was very dated with old furniture and fixtures. We asked for an upgrade. The front desk staff was very nice and accommodating and gave us cookies. We upgraded to the King Suite on the 15th floor with the in-room spa tub and walk in glass shower. The room was clean but still smelled musty. The furniture was old and cabinet doors didn't stay closed. Every sink faucet and the spa tub faucet had knob plugs missing. There was a hole in the wall next to the bedroom thermostat. For the price of the room, this definitely did not meet our expectations for a supposed 4-star Hilton Hotel. The spa tub worked well and was relaxing. The bed was comfortable and the sheets were clean. The shower was clean and roomy. The shampoo, conditioner, body lotion, and bars of soap did not smell nice. Again, not 4-star quality. There is no room service for breakfast. The all-you-can-eat breakfast buffet was $14 per person. The food was cold and was nothing special. There were dry biscuits, overcooked dry scrambled eggs, cold home fries, oatmeal, grits, bacon, sausage, fruit, toast, cereal, and juice. This is the heart of Cajun country in Lafayette. The food should be spectacular! The coffee was the worst bitter swill I've ever tasted in South Louisiana. The staff were nice but not very attentive in the restaurant. Definitely do not recommend eating breakfast here. Service elevator was broken, staff said for a week, so housekeeping using main elevators causing it to take up to 10 minutes to wait for an elevator.

We paid higher rate for "executive stay", which did give us a higher floor. However the windows hadn't been cleaned so it was difficult to see out. The worst was the perfumed rooms. That for me was a nightmare, had a pretty serious allergic reaction. We thought we had breakfast but never was found. The folks working there were very friendly, but I feel like even thinking about it, makes me want to break out in hives. The beds were the worst and oldest we have encountered on our journey so far. Parking lot was safe. Felt more like being incarcerated for the night.

We love this hotel. Thank you to Kevin for always helping us when we come into town. Friendly service and clean hotel.

There on business. Annual company leadership training held there for past few years. Convenient meeting rooms located at facilities. Great experience.