MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
Hotel
•
€€€
2024
Recomendado
•
2024
Un hotel con un ambiente tranquilo y refinado, que ofrece magníficas habitaciones con instalaciones de primera calidad y suites con salón privado.
Auténtica institución en el corazón de la ciudad, Maison Rouge Hotel & Spa promete una escapada atemporal. En un ambiente tranquilo y refinado, le seducirá la elegancia de la decoración, donde los códigos y tradiciones alsacianos se mezclan con toques Art Déco. Las habitaciones y suites son espaciosas, elegantes y confortables, y cuentan con equipamiento y ropa de cama de alta gama, así como con un diseño sofisticado. Un establecimiento donde el lujo y la autenticidad se unen para ofrecer una experiencia única.
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Opiniones de los miembros sobre MAISON ROUGE STRASBOURG HOTEL & SPA
4.4/5
38 opinión
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As an American Express Platinum card holder (I can see why this hotel is not a part of American Express Fine Hotel+Resorts) and a Marriott Bonvoy Gold Elite Status holder, the service I received here was quite frankly laughable, and this is a "5-star" hotel I am referring to.
Upon arriving, there were no doormen to greet guests - I have never experienced this in a 5-star, the staff at the front desk seemed frantic, disorganized and wanting to be anywhere but there. We arrived at 11:30am, and as a Marriott Bonvoy Gold Elite Status holder I am allotted early check-in. Alas, I was told my room "wasn't ready yet as the current guest has not checked out". Okay, interesting. No matter, my wife and I dropped off our bags and we grabbed some lunch and visited the markets. We came back to the hotel at 3:00pm and were told the room still was not ready and it will be ready by 4pm, great. So my wife and I decided to have a drink in the bar next to the reception area. At 4pm, we decided to join the moderately long queue to check in, who also had been given the same treatment as us. Surprise, surprise, our room is still not ready! Imagine that! We were told our new check-in time would be in 20 minutes. We were given a voucher for two drinks at the bar we had just left earlier while waiting for our meticulously deep-cleaned room (haha) to be ready. This establishment's recourse for poor service to guests is alcohol. At approximately 4:40 we were finally given our room keys and were told we can take the elevator or stairs, no help with our luggage by the way, also have never experienced this in any other 5-star.
The room had spiderwebs in the corner of the ceiling and my wife found one spider dropping down on top of her luggage, as well as a spider in the bathroom. Maybe the long wait was feeding the pet spiders that come with each room?
I am quite frankly disappointed with my stay here, luckily the beauty of Strasbourg and the other establishments in the city made up for a rather distasteful lodging experience. If I were to relate the way this hotel treats its guests to something it would be similar to herding cattle or possibly 3-star service at a hotel in Ibiza.
When we return to Strasbourg we will make it a point to overlook rebooking this establishment.
Thank you for your review.
We're glad to hear that our central location was convenient for your visit to the Christmas markets.
We sincerely apologize for the issues you encountered during check-in and with the room readiness. Our check-in time is from 4 pm.
Our hotel is everyday fully booked during the Christmas market and many of our guest check out late. I apologize for the waitting and the inconvenience.
We strive to ensure that all our rooms meet the highest standards of cleanliness. Please rest assured that your experience was not reflective of our usual high standards. We also regret that you did not feel welcomed upon arrival; our team aims to provide a warm and efficient service to all our guests.
The concerns you've raised regarding the room conditions have been noted, and we will address them promptly. Our guests' comfort is of utmost importance, and we are committed to providing a pleasant stay.
We hope to welcome you back.
Best wishes,
Le petit déjeuner est cher (34€) mais très bien et très complet. Le personnel y est très agréable et efficace.
Le restaurant est petit, en fait situé dans le bar de l’hôtel. Le lieu est là aussi sympa, un service efficace et rapide, mais en rapport qualité / prix élevé. Les mets sont bons mais standards
En revanche le service de réception est bien laborieux avec une désorganisation apparente. Check in très long malgré d’une multitude de personnes qui s’agitent derrière le comptoir et pourtant pas de foule particulière.
Une proposition de la conciergerie pour un À/R à la commission européenne à 328 € ! J’ai réservé directement par une société de taxi strasbourgeoise la même prestation : résultat À/R pour 80 € (oui, oui !)
Vraiment je recommande !!
Un grand merci pour ce superbe commentaire que nous avons transmis à Samantha. Nous somme ravis que votre séjour ai été à la hauteur de vos attentes.
Toute l'équipe vous souhaite de très bonne fêtes de fin d'année et espère vous revoir très prochainement.
Bien à vous,
Séverine