THE TREE HOUSE HOSTEL

Un'esperienza fantastica! Ho alloggiato nell'ostello per 10 giorni e il personale è sempre stato gentile e pronto ad aiutare in qualsiasi evenienza. La posizione è perfetta, vicina all'aeroporto e alla spiaggia (ed è anche presente una piscina interna)
È molto grande come spazi quindi ognuno può trovare "la propria dimensione"
Tornerò sicuramente!

Die Ausstattung ist solide, das Personal freundlich und das Hostel hat einen sehr schönen Außenbereich mit Pool & etc.
Gerade ist es wegen Baustellen der oberen Straßen nur über eine Ersatzstraße erreichbar, die Infos dazu kriegt man von der Besitzerin vorab per WhatsApp o.Ä.
Habe mir damit mich Google Maps nicht immer zur gleichen versperrten Straße führt das Haus unten an der Ersatzstraße markiert und bin ab da immer nach oben abgebogen, nur so als Tipp :-)

Das Hostel ist echt schön. Eine klasse Aussicht, Pool und eine liebe Atmosphäre. Perfekt, um dem kalten Winter in Deutschland zu entkommen. Ich würde wieder kommen

I recently stayed at Tree House Hostel, attracted by the promise of a co-living and co-working experience in a tranquil location. While the hostel does have some positive aspects, there were notable discrepancies between the advertised concept and the actual experience.

Positives:

Scenic Location-
The hostel is situated in a charming, out-of-the-way location with a nice pool and outdoor space, providing a serene environment.

Areas for Improvement

Misleading Co-Working Concept-
The primary reason for my choice was the co-working aspect, but the reality fell short of expectations. The two designated workspaces were consistently noisy, no private space to take calls (as advertised) and unfortunately, there seemed to be a misalignment in conveying the co-working concept among both workers and volunteers present.

Lack of Amenities-
The advertised audio/visual equipment for hire was not available during my stay. Additionally, they advertise access to free drinking water, however the water filter was broken, leading to a constant shortage of drinking water, a crucial amenity that was highlighted in the hostel's offerings. The workers would arrange to go get bottles, but there were many points in the day when there was shortage.

Missing Perks-
The absence of complimentary coffee (as advertised), as well as the promised activities, detracted from the overall experience. These were important features for someone seeking a co-living environment, and their absence was disappointing.

Hygiene Concerns-
The cleanliness of the hostel was subpar, and while the volunteers were amiable, there seemed to be a lack of enthusiasm or commitment to ensuring a clean and comfortable space for guests.

Organizational Issues-
The hostel appeared to lack organization and team communication, both in terms of managing expectations and offering a consistent experience. This was evident in the miscommunication regarding the co-working facilities and the overall lack of structure in providing the promised activities.

Conclusion-
Tree House Hostel has the potential to be a fantastic retreat, but it is essential for the team to reevaluate and redefine their concept. Consistency in communication and expectations among staff, volunteers, and guests is crucial for a successful co-living and co-working space. While the volunteers were friendly, their commitment to providing a well-maintained environment seemed to be lacking.

I brought my concerns to the attention of the manager during my stay. There appeared to be a lack of interest in finding compromise or solutions to address the issues I raised.

Despite highlighting the challenges, there was no offer of a refund, which I found disappointing, especially given my decision to cut my stay short due to the unmet expectations and inability to carry out my work tasks at the hostel as intended.

In response to my concerns about the noisy, interrupted co-working spaces, the management did attempt a makeshift solution by providing an old screen for my work area. While this was appreciated, the promised efforts to reduce noise in the co-working spaces did not yield significant improvement. Consequently, I found it necessary to depart earlier than planned, impacting both my work and overall experience.

I hope this feedback serves as constructive criticism to help Tree House Hostel improve its offerings and provide a more accurate representation of what guests can expect.

This hostel is all about making money. They will try to get money from you wherever they can, while you already pay top price for a bed. The showers were disgusting and full of half empty bottles, the duvets had a weird smell (and my friend's sheets had stains on them). Every morning you're woken up by either by people jumping on the roof (yoga?) or the construction work going on next door.
The staff wasn't very friendly either, especially the American girl. (Except Andrew, he's lovely).
I wouldn't stay here again. The walk into town isn't worth it, too far.