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Opinión RAFFLES Manija Morcilla
Opiniones de los miembros sobre RAFFLES
4.7/5
106 opinión
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Your feedback is incredibly valuable to us. If there's anything else we can do to make your next visit even better, please let us know. We can't wait to welcome you back for another fantastic experience!
We'll make sure to share your appreciation with Andy. Your feedback motivates us to continue delivering outstanding service. Should you plan another visit, we'd love to welcome you back for another memorable stay!
Vos commentaires nous encouragent à continuer à fournir le meilleur service possible. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une autre expérience parfaite à l'avenir !
Your kind words about our staff's friendliness and the guided tour mean a lot to us. We're delighted that you enjoyed your stay and that the room exceeded your expectations.
We're eagerly looking forward to welcoming you back for another unforgettable experience! If there's anything we can do to make your next stay even more remarkable, please don't hesitate to let us know.
1. Location - Perfect
Close to the northern end of the island and therefore quiet area with untouched nature, a beautiful view (sea/ curieuse island) and close to Praslins most beautiful beach Anse Lazio.
The hotel-beach is fantastic - looks nice and provides very good conditions for swimming as well as snorkeling.
2. Accomodation
The rooms are well-sized and offer plenty of space including a huge private terrace with a stunning view. The interieur is tastefully decorated. Feels like a perfect private luxury home.
3. Hotel
As the hotel uses a wide plot of land the villas are placed within the naturlike garden with pleasant distance to each other. So you have an intimate home. The whole hotel (restaurant / Pool / gym / facilities) are besutifully arranged. The hotel is well-kept. Small things (e.g. some missing tiles in the Pool) could be better but don‘t really matter in this outstanding overall Impression.
4. Diving
The different restaurants offer diverse cuisine at an excellent level. There is nothing more to say about that. One weird fun fact: you can drink as much water as you like for free during the day but you have to pay for the same water at dinner. This doesn‘t make sense and should be changed.
5. service
Service is actually what divides good from excellent hotels and maybe the most important aspect for your holiday you can‘t proof by pictures in advance.
So here is the good news:
The service at Raffles is outstanding. Everyone seems to be actively interested in making you feel comfortable with a natural friendlyness.
Examples:
- you approximately get served water, towels, a table and - as a family - sand toys without asking once you come to the beach
- kids are seen and integrated by the staff: they bring additional pillows for a higher seat at the table and bring separate menus with painting-Book-Style, let them „co-drive“ the buggys and they even brought a present to our room.
Conclusion:
We can highly recommend the hotel to all ages who appreciate high quality, excellent service and relaxing beauty.
We're delighted you found our location ideal, providing tranquility, stunning views, and access to nature's beauty and Anse Lazio.
It's wonderful to know that you found the rooms spacious, tastefully decorated, and reminiscent of a luxurious private home, especially the expansive terrace with breathtaking views.
We appreciate your feedback on our natural garden setting and well-maintained facilities. Your insights regarding minor details are duly noted, and we strive for continual improvements.
We're thrilled that you enjoyed the diverse cuisine at our different restaurants. Your note about the water pricing is duly noted, and we'll assess this for a better guest experience.
Your acknowledgment of our service is truly heartening. Ensuring our guests' comfort and happiness is our top priority, and we're delighted our team's efforts were reflected in your experience.
Your recommendation means the world to us, and we are thrilled to have provided you with high-quality service and a relaxing environment. We can't wait to welcome you back and create more unforgettable memories for you and your family.
Your support means a lot to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing
Your support means a lot to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing
Your feedback is incredibly valuable to us. If there's anything else we can do to make your next visit even better, please let us know. We can't wait to welcome you back for another fantastic experience!
Thank you for choosing Raffles Seychelles as your destination for a remarkable holiday. Should you ever decide to return or if there's anything specific you'd like to experience during your next visit, please do not hesitate to let us know. We're here to ensure that every stay with us is as incredible as the last!
Your appreciation for the luxurious aspects of your holiday means a lot to us. We aim to consistently offer top-notch service, exquisite amenities, and an ambiance that creates lasting memories.
Thank you for choosing Raffles Seychelles for your getaway. We look forward to welcoming you back for another incredible stay filled with luxury, relaxation, and delightful experiences. If there's anything specific you'd like to arrange for your next visit, please feel free to reach out to us. Your comfort and satisfaction are paramount.
Attentiveness: We truly appreciated the honeymoon welcome bath/wine which made us feel welcomed and at home at the resort. We received an upgrade to Panoramic king villa which was pure luxury. The staff was responsive and helpful for everything during our 4 day stay.
Grounds: Very beautiful and intimate with perfect size to walk around and enjoy the beaches, sunset and beautiful view of the Baie Lazare. Despite the size of the resort we were never felt to be in competition for beach chairs, pool lounges or service with other guests.
Location: This is probably what we appreciated most. We could have happily stayed and relaxed at the resort day after day at our plunge pool, but we decided to rent a car in advance to explore the island and we took the short drive to the beautiful Anse Lazio, another day we hopped a ferry from Baie Ste. Anne to La Digue for the day and had dinner in the area of Cote d'Or. If we had booked better in advance we probably would have hired Zil Air to fly to our second resort on Praslin on check-out but there was no availability to book on the day we were set to depart. Easy enough to take Air Seychelles transfers at about a quarter of cost of chopper transfer.
Rooms: The room upgrade was truly appreciated but all of their villas are epitome of romance and intimacy with outdoor shower and plunge pool with covered patio. There are insects, birds and geckos (expected in any wild jungle) so just don't leave food or food particles lying in the room, we made use of the outdoor wine fridge to keep any extra food away from native ants. *this is not a complaint, just a helpful tip for those who feel like a resort should be a bubble from the natural world.
Food: breakfast option were great and expansive. With fresh juices, coffee, omelets and multiple different cuisines. We didn't elect for the half-board, and felt like this was right decision. The Curiese resturant and creole buffet were more a value of convenience than cuisine. Happy we had a car to eat at restaurants nearby Les Lauries at Cot D'Or and Le Chevalier at Anse Lazio.
Small inconvenience: We had an issue with several extra charges on our bill for an excursion we never booked, room-service we never ordered, and absence of our Amex resort credit that we had verified on arrival. It was ultimately resolved without much hassle, but I was, on principle, offended that there were over $800 dollars of extra charges to dispute, and would have expected better diligence with book-keeping prior to leaving the invoice in our room and compelling us to visit reception for an hour on our last night. They were helpful in resolving everything, but not so apologetic. I would have been less bothered if it was regarding small extra charges or the oversight of the credit alone as I am reasonable enough to know they are accommodating several guests; but if it was my business I would have been embarrassed and overly empathetic with an apology to my customer for wasting their time with these errors.
But again the service, staff, grounds, and room far outweighed the inconvenience of clerical errors.
A very very special location with extra attention ????
Darell and the entire team take great pride in providing exceptional service and ensuring that our guests' desires are met, even when it's last minute. It's wonderful to know that we were able to create some magic for you on your birthday.
Your high recommendation means the world to us, and we're grateful that you found our location to be very special with that extra attention to detail. We'll continue to strive for excellence and look forward to the opportunity to welcome you back for more special moments in the future. If you ever have more celebrations or simply want to enjoy our hospitality again, please don't hesitate to reach out. Once again, happy birthday!
The beach facing the resort was great, beautiful snorkelling point and vegetation overlooking the ocean.
We had the pleasure of stopping for lunch at the restaurant and we do not recommend it. The setting close to the main pool, very relaxing but the food served was disappointing.
Le meilleur hôtel sur les 4 que j’ai pu faire aux Seychelles.
Pour commencer le personnel est d’une gentillesse remarquable , serviable , souriant un bonheur.
Ensuite les villas sont sublimes , tout est pensé pour que ça soit parfait. Et très propre.
Et surtout le point à souligner est la nourriture. Le buffet, les plats à la carte et le petit déjeuner sont d’une qualité remarquables, et exécutés parfaitement bravo !
Mon séjour a été sublimer grâce à vous.
Merci !
Thank you to George who planned our days from start to finish, Nelson who is the quickest buggy driver and Valerie who is a fantastic waitress.
We're thrilled to hear that our hotel provided you with a perfect place to unwind and still stay connected with the outside world. Your compliments about the outstanding food and themed nights, along with our A La Carte restaurant, are greatly appreciated. We take pride in delivering a memorable culinary experience to our guests.
It's wonderful that you found your room well-equipped and private, and it's almost like nature conspired to give you a sea view next to the beautiful waterfall. The serene ambiance that must have created on your deck is truly special.
We understand your point about drink prices, and we appreciate your understanding of our target market. Your mention of the nearby shop where you can stock up on drinks is a helpful tip for future guests.
Thank you for recognizing George, Nelson, and Valerie for their outstanding service. We'll make sure to share your kind words with them.
Once again, congratulations on your honeymoon, and we hope to have the pleasure of welcoming you back in the future. If you have any further feedback or suggestions, please feel free to share them with us. Your feedback helps us continue to improve our services.
The buggy drivers we are exceptionally friendly too even tough we chose to walk most of the time. Everything is definitely in walking distance if you're up for the hills.
We had a day of fishing with One Love charters (best charter ever) and the chef and his restaurant team happily prepared our fresh caught fish. It was delicious!!!!
We had dinner in the sushi restaurant one night and were disappointed in the quality of the food especially for the price. Definitely room for improvement.
Thanks for making our stay in Praslin a memorable one.
In a word "Raffles Seychelles".
Your feedback perfectly encapsulates the essence of what we aim to provide to our guests. If you have any additional comments or suggestions to make your next visit even more special, please feel free to share.
Thank you for choosing us, and we look forward to the opportunity to host you again in the future.
excellent cuisine
Your compliments on our cuisine and the overall experience add to our motivation to provide the best possible service to our guests. If you have any additional comments or suggestions to make your next visit even more special, please feel free to share.
Thank you for choosing us, and we look forward to hosting you again in the future.
We had a nice dinner with an impeccable service.
I will recommend it to all those clients who want 'barefoot' luxury!
Your description of your one-bedroom villa with a private pool and spectacular views, along with the amenities and tranquility, paints a vivid picture of the luxury and privacy we aim to provide. The location on the hillside amid the lush vegetation certainly adds to the natural beauty of the setting.
We're also pleased that you enjoyed the beautiful restaurants, fine cuisine, fresh ingredients, and delicious meals, especially the great breakfast. Your mention of the arrival experience and the efficiency, discretion, and friendliness of our staff warms our hearts.
Thank you for your recommendation to those seeking 'barefoot' luxury. We're truly honored to have hosted your dream holiday, and we look forward to welcoming you back for more perfect moments in the future.