RENAISSANCE NEW ORLEANS PERE MARQUETTE HOTEL ^{* * * *}

We stayed here over the past weekend for a formal. Upon arrival, the room was not ready for over two hours. The front desk asked our entire group for our phone numbers to notify us when it would be ready. After waiting for two hours, my date went down to the front desk to check on how much longer as it was already 6pm and we were late for our plans. They told us that the room was suddenly ready after not texting to let us know. This happened to 15 other couples who arrived around the same time we did. After getting to the room, we had to shower where the sink had no cold water and the shower water would turn off and on, hot to cold, until we eventually gave up. The final night of our stay included an emergency alarm at 4 am, telling us to exit to building, until finally turning off as a false claim. This hotel is in a great location as it’s walkable to Canal Street and Bourbon, but I would have liked to have a better experience while staying there.

The staff here is very rude & when you make a complaint to the mgr.Ruby she takes up for her staff.Kaniesha the assistant mgr.tries to antagonize. People when they come to the desk.Took my 250 for accident then going to say my name wasn't on the reservation totally different from what the young lady said @ 9:30 am

Visiting from Georgia for Mardi Gras weekend, and the Hotel Staff were very nice, from the Valet to the front desk. Really enjoyed my stay I will be returning soon. And will recommend this Hotel to others who will be visiting New Orleans.

Way nice hotel not badly priced very business minded hotel very central to everything you need or what.

I have stayed at this location two years in a row, and I’m impressed with all of the personnel. The level of service from the front desk staff to the room attendants is stellar. I have particular appreciation for Stephanie from the guest experience team, who was an absolute delight and took extra steps to show care for everyone from our conference. A great experience all around!