PALACIO DE LOS PATOS * * * * *
Hotel de estrellas con cuarenta y dos habitaciones bien equipadas con el confort contemporáneo y una zona de descanso en Granada
Ubicado en un palaciodel siglo XIX en pleno corazón comercial de Granada, esta unidad de la cadena de lujo Hospes combina con acierto la decoración neoclásica original con un aire más moderno. Tras una grandiosa y refinada celosía de alabastro, la profundidad de campo y los volúmenes transparentes revelan la nobleza de los grandes espacios. Inaugurado en 2005, el Palacio de los Patos, con su merecida categoría de 5 estrellas, dispone de cuarenta y dos habitaciones (estándar, superior, deluxe, junior suite, suite, etc.) en el edificio histórico o en una ampliación más reciente, todas meticulosamente decoradas y equipadas con comodidades contemporáneas. Suelos de parqué de madera, estucos, mosaicos, cuartos de baño de mármol (con ducha o bañera)... Además de una recepción digna de tal nombre, el Bodyna Spa & Wellness, una zona de relajación, Los Patos, un restaurante que sirve una cocina basada en la calidad de los productos regionales, y el jardín arabesco con fuentes y un granado centenario, se suman a los puntos a favor de este establecimiento. El único talón de Aquiles que hay que mencionar es el hecho de que algunas de las habitaciones del entresuelo no son muy luminosas y son ruidosas por la mañana (ya que están cerca de la zona de servicio), ¡lo que sin duda hay que evitar a la hora de reservar!
Beautiful historic building, carefully renovated to deliver a modern 5* hotel. Rooms were great. Spacious, comfortable and well equipped. Lovely bathroom, with powerful shower and bath. Small but enjoyable spa. The steam room was especially good, huge amounts of steam. Relaxation pool with jets (not powerful enough for a hydromassage but fine for relaxing). Great room service & restaurant. Only missing a swimming pool and gym.
As a Marriott Bonvoy member, selecting hotels under its chain has always been our priority, as we know we can be assured of its quality and service. Unfortunately not this time. At check-in, we were told by the staff at front desk that Design Hotel Group is just an “associate” with Marriott and does not recognise the Bonvoy membership status (even Titanium status means nothing).
I wonder if this “association” with Marriott is simply for luring Bonvoy members to stay. No upgrading of room (reason being not available, wonder how true that was), no complimentary breakfast, they don’t even have the membership number on file, and told us to fill in the form!
5-star grading comes with a 5-star expectation. Instead of focusing on what their guests require and how they could make the stay more comfortable, they were more interested to get our credit card for authorisation at check-in. That was the first thing they asked for, normally this is done at the end of the check-in procedure in hotels.
Standard of the room - The faucet at the vanity sink is loose, mixer at shower is faulty with intermittent very hot and very cold water, air-conditioner not working-had to cool down the room with a fan!
Very disappointed with the poor service and attitude of the front desk staff (maybe we didn’t look “rich” enough for them).
Definitely not the hotel for Bonvoy members.