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avis_word BEST WESTERN PREMIER OPERA LIÈGE París
Opiniones de los miembros sobre BEST WESTERN PREMIER OPERA LIÈGE
4.2/5
38 opinión
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Dear representative of the hotel, I have read your answer, I hasten to assure you that, taking into account the circumstances related to the weather, I have every right to receive a refund for canceling a reservation at your hotel, since the arrival was not my fault, the supplier through whom I made the reservation contacted you several times, to which you are categorically they refused to refund the funds and cancel the reservation, unfortunately, this is only your decision, not my bank or supplier, do not shift responsibility. you could contact me at any time, all my contacts were available in the app and also my representative called you directly, you refused to talk to her. it's bad that in the response to my review you do not specify all the details, but write a standard response.
it is important for me to talk about this situation publicly and that you continue to respond in a standard way, refusing to resolve the issue, so that the guests who come to you do not suffer losses from your bad loyalty.