EL MOLINO DE PANQUEQUES

After a pleasant day in Montmarte and having amazing experiences at breakfast & lunch earlier, we wanted to end the day at a highly recommended restaurant - Le Moulin de la Galette. However, I have never been more disrespected by a restaurant manager in my life.

My group of 16 is visiting Paris & when we tried making the reservations online over a week ago, our party size was too large for the restaurant to accommodate. So to make it easier, I decided to make separate reservations of 5 and 11 people - separating the kids from the parents so that the staff wouldn’t have to stress about seating us all together.

When we arrived, the manager (Caroline) asked who made the reservations so of course I said it was me. She proceeded to yell at me in front of the whole entire restaurant (which was packed by the way) about how normally they don’t accept a party of 16 because it’s very difficult to accommodate that many people & that I should’ve made the reservation a week before.

1. Again … I made both reservations OVER A WEEK AGO
2. If you cannot accommodate a party of 11 - then why is that an option online??

I explained MULTIPLE times that the reason I made separate reservations was so that we wouldn’t have to be sat together, but this person was just foaming at the mouth & going in circles. When she finally acknowledged what I had been repeatedly telling her, she said “We have to service you as best as we can to give you a better experience” (which is ironic with how bad of a first impressions she was giving). Eventually, the first conversation ended with her saying she can seat us separately - which is LITERALLY what I was trying to say to her the entire time. Not to mention, other guests & staff members have been staring at the whole encounter.

After dinner, I decided to confront the manager about her behavior. I said
“I wanted to let you know that yelling at me in front of the whole restaurant was disrespectful & unprofessional. There was a better way of handling the situation & I hope you don’t treat your staff like you do your guests.”
She continued her same belligerent & dismissive spiel as before of not being able to seat us all together & that she only had two options :

1. To either call me & say that they couldn’t accommodate our party or
2. Do her best to fit us all together on a busy night

I told her that that was the issue - she was in the wrong for assuming. I also pointed out that for clarification I did make the reservation a week in advanced like she so desperately wanted, yet all she could respond with was an insincere apology. I explained that we are not from Paris & that we will not be visiting Moulin de la Galette again.

The food was amazing and our server was very pleasant. However, if we were to ever to be back in Paris I will not be returning to this restaurant solely because of my experience with this manager.

Super restaurant le personnel est chaleureux, très convivial, la cuisine excellente je recommande +++
Pour ma part je reviendrais
Merci pour votre accueil !

I arrived having made a booking several months before dining at the Moulin de la Galette. When we arrived we were told they “didn’t have our reservation” and they then proceeded us to put us in the corner next to the bar and coat rack; my head was touching somebody’s umbrella when I sat down! My guess is that there was a “reconfirmation” email that was sent on the day but given that we were out I wasn’t able to get to it. I was incredibly disappointed about this as I was really looking forward to taking family here for a nice dinner in Mont-Matre.

Excelente lugar ! Muy rica la comida, llegamos y aguardamos un momento para la mesa, la camarera nos atendió muy bien y muy rápido ! Todos los platos tenían una pinta excelente y cuando pedimos hemos acertado ! El risotto de camarones excelente! Y el pollo al vino también

Expérience plus que décevante malheureusement…
Avec des amis nous avions décidé de passer une agréable soirée à Montmartre, dans un cadre chaleureux et convivial, cependant nous étions assez surpris de cette expérience.
Un ami nous avait recommandé le lieu en nous disant que les moules frites étaient particulièrement bonnes et que le service était vraiment bien. Je ne pense pas avoir dîné dans le même restaurant que lui.
En arrivant devant le restaurant, une serveuse nous demande d’attendre quelques instants avant de rentrer jusque là tout va bien, serveuse agréable, service irréprochable ? Non.
En arrivant à table, le serveur nous tutoie ? Surprise numéro 1, le respect serait il resté à l’entrée ? Vraisemblablement…
Si ce n’était que ça !
Au moment de la commande, le serveur déconseille les linguine au champignons en disant que ce n’est pas la saison, ce qui semble bienveillant jusqu’au moment où il propose à la place un plat 2 fois plus cher… erreur de marketing ou de casting ?
Nous attendons patiemment notre repas sans pain ni eau (surprise numéro 2), jusqu’au moment où le serveur arrive avec les plats (ou pas puisqu’il en manque la moitié). Surpris, nous pensons d’abord à une erreur dans le rush (le restaurant était en train de se vider mais pourquoi pas).
Le serveur ramène les moules frites sans frites? Le coq au bœuf sans les pâtes ? Et mon ami qui avait commandé une dorade se retrouve avec de la glace aux petits pois (surprise numéro 3, 4 et 5 !). En effet on lui annonce après plus d’une trentaine de minute d’attente que son plat n’est plus disponible, ce qui en soit n’est pas grave sauf quand à la place on nous sert autre chose sans nous prévenir.
Bon, pas grave me direz vous, passons outre !
On demande une corbeille de pain et des rinces doigts pour éviter d’embaumer, le serveur nous répond qu’il n’y a plus de pain, et nous propose une corbeille qui semble déjà entamé puisque enlevée à la table vide d’à côté et rassis ! Mes rinces doigts semblent passés aux oubliettes mais surprise agréable numéro 1: ils arrivent tels Jeanne d’Arc à Orléans ! #sauvés ????????
Une expérience riche en surprises, bien que la balance ne semble pas pencher vers le positif.
En tout cas mes amis et moi avons passé un agréable moment à essayer de rire plutôt que de pleurer.
J’espère que votre dîner se passera mieux que le notre ????