LE BEAU M PARIS

Warning! Bedbugs present in the hostel!

After my first night staying at the Beau M Hostel, I woke up to a bedbug on my bed's privacy curtain. After squeezing it, the bedbug burst into a big red spot which I believe was mine or my roommate's blood. I informed one of the members of staff about this, worrying about a possible bug infestation but the employee said that it's fine unless another bug is spotted. The following late evening, I noticed a bedbug again, this time on my bedsheet! Upon informing the staff again, I was left with no other option but to either sleep in that same bed, or stay at reception overnight. The employee explained that a refund will be issued to me, however this can only be done by a manager and they will not be there until the next morning. As a result of this, I was placed on the reception's couch awaiting for the manager to come in the morning to speak about my situation. The next morning, I was informed that the manager will arrive at the accommodation at 9am. I waited until 10am with no sight of the manager... However, another employee was actually able to provide me with a refund, although a different employee told me that they cannot refund me without a manager? Overall, the entire situation regarding the bedbugs has been handled very poorly by the hostel. Bedbugs can be a serious to risk to people's health if left unchecked. However, the handling by both the employees and by the manager, claiming that there was no evidence of presence of bedbugs in the bed, is just appalling. As a result of these circumstances, I was forced to prematurely end my trip to Paris, and to adjust my overall trip due to the risk of spreading bedbugs in case they enter a persons belongings. Unfortunately, once again, the management didn't seem to care too much considering the lack of response to my email to them regarding this situation.

Maravilloso

Amazing. Friendly guy at the reception desk. Clean rooms. I liked this place :-)

scammers and deceivers

Awful and disrespectful staff!