AŸ EXPERIENCIA CON EL CHAMPÁN

Superbe expérience ! J’ai offert ce tour de visite et dégustation à ma mère, étant en visite dans la région et ce fut une grande découverte. Nous avons très bien été conseillées par Charlotte et Charlotte qui ont su nous expliquer en détails la production de champagne et spiritueux de la région. Je recommande vivement, c’est une expérience à découvrir.

Nina was a wonderful tour guide, explaining in great detail the history of the champagne-making and the region. Would recommend!

I booked a half day tour for a Saturday in early September back in June. At the time I emailed the company to ask about their terms and conditions for cancelling the tour if needed so I understood this given the large cost for the tour. The owner replied and referred me to the website terms and conditions but did not provide them directly in the email. I looked at the website and understood the terms and conditions to be a 100% refund until 7 days before the tour. When I emailed in mid July to request to cancel the tour as we could unfortunately not attend due to personal reasons, the owner explained then that I would not be refunded the full amount as despite the website saying 100% refund until 7 days before the tour date, there is actually as asterisk next to this and further down it says minus 20 euro per person fees. I mentioned the website is not clear about this and it’s unfair to say the refund is 100% when you are being refunded around only 85% of the original payment. I felt that had she explained this in her original email to me I would have understood it more clearly before booking but instead she only referred me to the website. She explained she cannot refund the full amount due to bank fees so she has kept 80€ from my booking. This seems a very high bank fee. I can understand as a small business they need some guarantee on bookings and that is also why I asked to cancel the booking in good time, over 7 weeks beforehand so other people could book this date. I think the terms and conditions should be clearer and not suggesting such a generous cancellation policy if that is not really what is being offered and I would hope the owner can be more explicit on email about the terms and conditions to be helpful.

Coralie was an amazing guide. We learned a lot and the champagne’s were really good! I would recommend this tour.

Gold Champagne Experience - Wonderful private full day tour with Isabelle. Fabulous champagne tastings at incredible Champagne Houses, stunning scenery, delicious champagne and lunch. Isabelle was a font of knowledge and a fabulous guide. Highly recommend!