THE GIACOMO

To start off this hotel is very close to the falls and the casino...but there are so many things around it that are boarded up and closed down that it is unreal.
When I booked the room I had stated that we would be checking in around 1:30am on the 25th. My room was rented from the 25th - 28th. I was told that it wouldn't be an issue at all, however when I arrived Austin (the night clerk) had trouble finding my room due to us checking in so early, but he accommodated us and just told us to see Jessica in the morning, that he was sorry for the confusion and that even though I would initially be charged for an extra night, it would be refunded. When I talked to Jessica the next morning she was very rude and raised her voice to me as if I had done something wrong. She let me know that it didn't matter what I had been told through messaging about it being fine to check in at 1:30 in the morning I should have booked the room for the 24th as well. I was simply trying to let her know that the reason I sent the message asking if it would be ok was to avoid the confusion. She rudely informed me "that's why you should have just called the hotel directly." I had to walk away. From what I was told she is rude and hateful to just about all the staff and accuses guests of lying all the time. I pray that she finds her peace.
Also we rented a room with a whirlpool tub....the room was pretty awesome, however the jets in the tub didn't work. Rather than deal with the hateful Jessica again. I just dealt with it :( Unfortunately if I come back to Niagara Falls I will not be staying at the Giacomo for these reasons. Also the views aren't the greatest from the hotel rooms. I suppose the Airbnb customers/tenants/offices get the best views.

Not very clean hotel. Looks very old and dusty everywhere.

Pros: clean sheets with a very comfortable bed and very friendly staff. Free parking which is a rarity at Niagara! Parking spots are tight though if you have a big truck may not be the place for you. Parking lot is secure as well. Location is great, 10 min walk or less to the American falls, you can walk to goat island too. 19 min walk over to Canada on rainbow bridge. Very friendly and accommodating staff

Cons: lots of false advertising!! I was so excited to have breakfast in bed! Everything on their website and even in the binder provided stated you could have breakfast in bed but front desk said no it’s buffet only on first floor. Also they claim they are a green hotel but then use single serve plastic plates and utensils and have no recycling in rooms. The only thing green seems to be the motion sensor lighting which could be an issue if you use a CPAP. Rooms are clean but definitely a bit dinged up around the edges. My biggest gripe is the cleanliness of the whirlpool tub. I wiped the tub down before drawing a bath and when I turned the jets on the amount of gunk that came out of the jets was disgusting and was floating around in the water.I was very disappointed as I had high hopes for the Giacomo. Lastly, breakfast was your standard continental breakfast as you would see at a comfort inn which is fine but not as advertised.

Spacious clean rooms. Gorgeous building and situated centrally. Lovely staff. Breakfast menu could be improved.

Awesome staff, location, rooms and views.