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Opiniones de los miembros sobre RESIDENCE INN MONROE

3.4/5

20 opinión

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Alisha G.

Visitado en abril 2024

For the price we paid for just one night I would expect the rooms to be clean. Walked in and its like a small apartment which is nice, but as we was checking everything a roach was crawling on the microwave, the carpet is gross, i had to call to ask for new sheet because ours was dirty and they didn't have any extra smh, I found 1 sheet in the closet and had to use it, beds are hard no cushion at all, the tub was rusty and coming apart wouldn't drain. This hotel is not worth the price and wouldn't recommend to anyone. Sorry.

Owaldo O.

Visitado en marzo 2024

Located on the parking of the Pecanland Mall. This hotel is on the older side but the staff working was wonderful.

Morris S.

Visitado en febrero 2024

Clean and very nice.

Janna B.

Visitado en enero 2024

Nice location. Quiet.

Dean

Visitado en enero 2024

Do not stay here. The entire property was dirty and in disrepair. The appliances were rusty. The room was dirty. The carpet was filthy. The ceiling had water damage and mold. The area is also unsafe and rundown. Keep driving.

Tony P.

Visitado en diciembre 2023

Good clean hotel. The bed was clean and comfortable. Staff very good. Although I didn't have breakfast, they laid out a good spread.

Rick R.

Visitado en noviembre 2023

Location poor, service not up to par. Food quality was poor, nothing fresh except bananas that were turning brown. Front desk let customer bring DOGS into eating area and where food was being presented, Some customers are allergic to dog hair, not a good situation. I feel these people should have been asked to remove the dogs from the area due to food being presented to other customers.

Mrs. M.

Visitado en noviembre 2023

The staff was very friendly and accommodating. However, I would never advise anyone to stay at this hotel. It smells bad, the refrigerator is rusty, the elevator stinks, doors need major repainting/paint (I could go on about other cosmetic features and repairs). Thank God I brought a bottle of Clorox wipes because this place is nasty.

Hazel W.

Visitado en noviembre 2023

The rooms are suite or dorm style rooms. Which I really good for bigger families. There is a full kitchen and full living room area. There is a master and second bedroom just like an apartment. The staff show their southern Louisiana hospitality to us. The breakfast was good One thing I did not like is that they did not have oatmeal. The pool area is nice, the jacuzzi was under construction. The hotel on the outside looked refurbished and new but the decor of the hallways and rooms did not match the outside of the hotel. The location is very convenient and located on the inside of the Pecanland mall and is surrounded by many food places and a local Sam's Club.

charlene r.

Visitado en octubre 2023

Smells damp

Ames

Visitado en octubre 2023

We had a great stay. The room was great! Very close to target and some delicious food (Ronin steakhouse and sushi) We’d like to stay here again.

Lisa F.

Visitado en octubre 2023

Very nice rooms and very friendly people

michelle m.

Visitado en octubre 2023

The staff at Residency Inn Monroe,Louisiana are absolutely wonderful and gracious;BUT THE REASON I GAVE ONLY A THREE STAR RATING IS DUE TO THE PROLIFIC SMELL OF MILDEW AND POTENTIAL BLACK MOLD THAT YOU SMELL WHEN ENTERING HOTEL HALLWAYS TO YOUR ROOM. MY ROOM DID NOT CARRY THIS SMELL-only in the hallways where they had a recent flooding, but Management refuses to replace carpet and padding , and remediate drywall that obviously sucked up the flood water. Management please note you have potential lawsuits in your future if you fail to remediate this problem!

Rachel C.

Visitado en septiembre 2023

You couldn't ask get better location right by the mall. The room reminds you of miniature version of your home. The breakfast is a excellent verity of foods with the main options rotating daily. Very friendly staff always willing to help and assist.

XOXO._. T.

Visitado en septiembre 2023

THEY WERE VERY RUDE & WE FELT LIKE WE WERE UNWELCOME HERE …THE FIRE ALARM WENT OFF AS SOON AS WE TURNED THE AIR ON.. DIRTY SHEETS DIRTY TOWELS THE BED NASTY THE TV WAS GLITCHING THE FRIDGE RUSTY THE BATHROOM DOOR DONT CLOSE ITS FILTHY IN HERE AND THE MAN WAS VERY DISRESPECTFUL AND THE FRONT DESK LADY WAS TOO !! THEY WERE VERY RUDE AND NOT LETTING US GO TO THE POOL

Taylor H.

Visitado en septiembre 2023

they wouldn’t let me get in the pool, every time we turned on the heat the fire alarm went off, they treated us poorly

Gloriaann S.

Visitado en septiembre 2023

I have stayed in many Resident Inns. These people made us feel so much at home. It was wonderful. With so much negative said about Monroe and West Monroe. This will be my go to in the future for Monroe. Breakfast was personal and good.

Alan B.

Visitado en julio 2023

Room is old and outdated. Refrigerator had rust all over the front. Ceiling was leaking and the room smelled of a wet animal. My room was in desperate need to have a professional cleaning.
On a good note…the morning breakfast was delicious every day that I was there. It was actually cooked food instead of frozen Jimmy Dean breakfast sandwiches from Sam’s Club or Costco like so many other Residence Inns I have stayed at.
The staff was also very nice and attentive during my stay.

Katie G.

Visitado en julio 2023

We spend $230 for a hotel that to me was worth $50. It was grimy, carpet had holes in it, trash behind beds, cracks on walls and doors, dirty walls and dark creepy hallways. Plus the lobby door was broken so after arriving we had to haul all of our stuff all the way around the building. We were driving across the country and arrived late in the evening so we couldn’t change our plans and just slept there. But I was highly disappointed. Marriott is really going down hill. Breakfast was good though, so I’ll give them 2 stars instead of the 1 star room rating.

Sarah O.

Visitado en junio 2023

Absolutely amazing hotel, rooms are amazingly spacious and Daniella (I think is her name - front desk supervisor) and Nasha are some of the kindest ladies I have ever encountered! Stay here and you'll be glad you did!

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4960, Millhaven Road, Monroe – West Monroe, Estados Unidos

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