HOLIDAY INN & SUITES LAKE CHARLES SOUTH * * *
El Holiday Inn & Suites Lake Charles South es un hotel de 3 estrellas situado en Lake Charles, Luisiana. Está convenientemente situado cerca de muchas empresas y lugares de interés natural. El centro comercial Prien Lake Mall está a 10 minutos a pie y el casino L'Auberge, junto al lago, a 4,5 km. Las habitaciones son sencillas pero cómodas y están equipadas con escritorio, TV de pantalla plana, cafetera, microondas y nevera. La conexión Wi-Fi es gratuita y los cuartos de baño disponen de ducha de alta presión. Los menores de 19 años se alojan gratis con un adulto. El hotel dispone de centro de negocios, piscina cubierta, gimnasio y restaurante americano. El desayuno es de pago y las comidas son gratuitas para los menores de 12 años. El aparcamiento está incluido.
We went to the casino and came back at About 11:45 PM on Saturday night. The front desk clerk rudely asked me what room I am in. I don’t think anything of it so I tell her my room number. She asked me did I fill out a form that told her that I had a service animal. I told her no, no one said I needed to fill out any form. I’ll be happy to fill it out now if it needed.
She then proceeds to look at the security guard who is there, and tell us to kindly vacate the premises. I asked her what are you talking about. She goes you have a dog, we are not dog friendly. You have to leave now.
I tried to explain to her that nobody provided a form and I’ve been here for the last two days going in and out of the hotel she refused to listen to one word I said and said I have to leave immediately. I asked to speak to the manager, she refused to let me speak to the manager, saying that he’s going to tell you the same thing..
things got heated, they threatened to call the police so my wife called the police. And the police promptly showed up.
he asked why he was called, I told him in a bit of an annoyed voice that they’re trying to kick us out.
he asked the front desk, so where is this form?
She has it to him, he has it to me. He says fill this out. I proceeded to do so. He handed it back to the front desk and said go on with your day and promptly left, refusing to comply with with the request of the front desk agent to remove us from the premises.
After all of this, I decided to leave on my own accord, and go to another hotel hotel. I will be contacting IHG head office directly, contacting legal as this is a civil rights issue.