HILTON GARDEN INN COVINGTON / MANDEVILLE * * *
El Hilton Garden Inn Covington/Mandeville es un hotel de 3 estrellas situado en Covington, Luisiana. Está convenientemente situado a menos de 7 millas del Mandeville Trailhead y a menos de 9 millas del Fontainebleau State Park. Las habitaciones presentan una decoración de estilo contemporáneo y disponen de cama a medida, TV de pantalla plana, microondas, mininevera y conexión Wi-Fi gratuita. Las suites también incluyen una zona de estar independiente con sofá cama. También hay centro de fitness, piscina al aire libre y bañera de hidromasaje. Además, ofrece 2 salas de reuniones, un centro de negocios y aparcamiento gratuito. El Hilton Garden Inn Covington/Mandeville es una opción práctica para los viajeros de negocios y de placer que buscan un alojamiento cómodo en la zona de Covington.
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Opiniones de los miembros sobre HILTON GARDEN INN COVINGTON / MANDEVILLE
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I recently stayed at the Hilton Garden Inn - Covington/Mandeville during the Christmas weekend and wanted to share my experience.
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The hotel offers a convenient check-in process through their app, allowing guests to request specific rooms. However, my initial excitement was dampened when, despite my request for a first-floor room, I was assigned to the third floor without a satisfactory explanation from the desk clerk.
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The room itself left much to be desired. The bed was uncomfortably hard, akin to laying on a slab of concrete. As someone with scoliosis, this resulted in a painful night's sleep. After spending Christmas with family, the exhaustion only magnified the discomfort.
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On a positive note, the desk clerk was understanding when I decided to cancel the second night of my reservation due to the discomfort. Surprisingly, a refund was issued, despite booking under a non-refundable rate. Kudos for that.
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However, the commendation takes a turn due to the delayed refund process. Despite assurances from the general manager, Melissa Wood, and Hilton Advanced Purchase, the refund did not reflect in my account post-holidays. Numerous attempts to reach Ms. Wood were met with frustration until resorting to Facebook Messenger finally elicited a response.
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The situation became more perplexing when conflicting information about the refund was provided by Hilton Advanced Purchase, leading to unnecessary back-and-forth with my bank.
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This experience has highlighted a need for improved communication and accountability within the hotel's management. While the unexpected refund was appreciated, the subsequent runaround has been less than satisfactory. I hope this review encourages the hotel to address these issues and enhance their commitment to customer service.
Now the good,
The staff at front desk is awesome and the hotel is clean. Whoever lacks attention for room service needs to get it right because all the other staff is on point. Also the staff responded quickly to excessive noise on the floor above they kept pounding floor for some reason but was handled swiftly..