RIVIERA RESORT AND SPA

Perhaps the worse experience I've EVER had at a hotel. First of all not all the towers/wings  have elevators, mine did not. So upon receiving my room key and hauling my cooler up the stairs I was greeted to a blood stained bed, and wadded up tissues all over the floor. Yup my room wasn't actually made. I used the phone to call the front desk and was placed on hold for 10 min. When they FINALLY picked up they told me to carry my stuff back down and they would put it in storage till a room was ready. Once I did that, 5 min later they put me in the room that was right next door!!! So I carried all my stuff back up.
On day 2 I had camera equipment on the bed when house cleaning changed the sheets. Giving them the benefit of the doubt on theft, I'll just say they must have taken my $400 action camera with the sheets.  Ana, who works at the front desk AND security depending on what shirt she changes into at that time responded and was at BEST, less than helpful. Alyssa at the front desk is extremely rude and tried to interject herself into my police filing when she had zero knowledge of the situation.
Meanwhile at the pool, the staff watched as someone let their DOG swim in the pool. When people complained, they said they didn't actually work at the pool location. So no one was on sight at the second pool location on a Friday who actually worked there. When the guest finally removed their dog at the yelling of swimmers, about 10 min later an employee showed up, however they said nothing to deescolate the situation.
I could refer this hotel to my worst enemy, but that would be too mean.

Just checked in, great front dest experience and nice room

This was a wonderful location for a get away. All staff we interacted with were wonderful. The waitstaff in Come Monday were fabulous and friendly and the food was delicious.

Hotel was very responsive to repair issue that were identified in

We basically used this room to put our heads down at night and wasn’t expecting much to begin with based off of reviews.

The rooms are nothing more than a holiday inn. The sink was clogged and took hours to drain, the tub was completely peeled on the bottom, and you will hear every noise from the hallway to rooms next door including them showering.

This isn’t a “resort” nor well kept at all. We have been waiting for bottled water from housekeeping for almost an hour now… you could most likely find a better maintained, better service hotel on Palm Springs than this one..