LOFTS DU VIEUX-PORT

La nourriture était bonne et ma serveuse aussi...elle a tout fait pour qu'on puisse avoir une meilleure place et je la remercie pour cela.C'est pour cette raison que je donne 5 étoiles aux services

This hotel is underwhelming for the price. The service is standard, they do nothing to make your stay feel special at all. The rooms small and poorly sound proofed. It is in a good location, but there are many hotels to pick from in this area. If I were to return I would pick a different one.

My fiancé and I booked this hotel for a weekend trip. Sent us to get cash because we booked using a Visa Debit which they wouldn't charge, simple mistake but they weren't very accommodating. Said we needed to pay the booking fee in cash (balance + $500 deposit). We had $500 already, but they wanted the full balance in cash and wouldn't process the card. Upon return the concierge only took the $500 and asked if we wanted to pay the remainder in cash or debit (why send us to get a $1500 if you can just charge debit?).

Once that was sorted out, the porter damaged our suitcase by holding the telescopic handle and used a swinging motions to get it up the stairs (we will now need to get it serviced by Rimowa, handle doesn't retract and need to force it).

Room didn't feel functional, had more closets than outlets (bed was even blocking a set of outlets on one side). There was a lot of noise from the streets. At various points of the night there would be a loud rumbling noise that would go on for quite some time (second morning around 6AM, last night around 4-5AM). .

The mattress was the worst, on one side it sank in so much that it caused back pain (bad enough that my last night I didn't sleep). Just wanted to get out of there ASAP. I've stayed in 14m^2 rooms in Paris with no A/C during June that were more comfortable than this place.

Next time we're going back to booking a Sonder apartment.

Very nice room. Spacious. In a busy, fun area with lots to do and see . There's some noise because it's in a busy area. Bed is comfortable. Nice shower. Fill kitchen with microwave, 2 burner electric stove top, refrigerator and dish washer. Nice place for longer stay. Good concierge. Valet parking available. Staff was very helpful and friendly. There were lots of steps to climb for our room, so if you have issues with stairs, this is not the place for you. No water bottles supplied. TV in living area. Wifi, yes.