GÎTE ÎLE DE GARDE

The most amazing and beautiful accommodation. The hosts were gracious and wèlcoming and close to all attractions

Very quiet and clean and comfortable, excellent breakfast, nice neighborhood.

There was A BAT in our bedroom here-owners do not offer a refund even when there is a bat in your room. Il y a des chauves-souris dans notre chambre. Les propriétaires n'offrent pas de remboursement même si vous avez des chauves-souris dans votre chambre fixe. We were excited to stay at this beautiful BnB in Sherbrooke. It was lovely inside and in a great location, unfortunately we had a terrible experience. We went to bed at 10pm and at 11pm were awoken by noise and a bat flying over our heads in our room. We packed up our things and left, feeling uncomfortable to stay overnight. There were no available hotels or motels open nearby and we drove all the way through the night to our destination.

Upon informing the hosts of our experience and requesting a partial refund, they said it was "incomprehensible that a bat was in our room." They said they would give us a "discount." The "discount" ended up being a refund of the tip we gave them (they prompt you for a tip when you pay at the beginning of your stay). We called again to request a refund for the actual service, and the host was very rude, saying again that he did not believe a 'flying mouse' was in the house. I will never stay here again-if there are bats and we are not even able to sleep there the night, a refund is the least that should be issued. Would highly recommend staying elsewhere as clearly they are not addressing the bat issue seriously.

Had a wonderful stay and would love to return sometime in the future in a different season

Les gens sont accueillants. Service impeccable, quartier très tranquille et le petit déjeuner, ça sort de l'ordinaire.