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2024
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2024
Fundada en 1972, Mason's Travel es uno de los pesos pesados del turismo local y está presente en las tres islas principales. Podrá hacerse cargo de toda su estancia en el archipiélago tan pronto como baje del avión, ya que Mason's obviamente tiene una oficina en el aeropuerto. Además de ofrecer numerosas excursiones por tierra o por mar (sobre todo gracias a sus barcos) y visitas con guías siempre altamente cualificados, esta recepcionista también puede encargarse de alquilar un vehículo y organizar sus traslados al aeropuerto y/o al muelle.
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Opiniones de los miembros sobre MASON’S TRAVEL
3.9/5
32 opinión
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Encuentre ofertas de estancias únicas con nuestros socios
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Nos recibe muy distante , borde y no nos ofrece opciones ya que viene 3 días tardes , aún así decidimos hacer el tour por las islas , cuando vamos a abonar el tour nos dice que en rupia ( moneda de Seychelles ) si pagamos en rupia nos vale más caro ya que la empresa le añade un incremento por el cambio , que no tiene lógica cuando pago en la moneda del país !! Finalmente después de un rato sin dar solución decidimos de no hacer ningún tour con la empresa , el trato déspota !!! Preguntamos en el hotel por opciones para hacer y se encargó de ir dicha persona de acudir detrás para que no nos ofrecieran nada .. una pena porque si conseguimos hacer excursiones y con mejor atención
Una pena …!!!
Your feedback is incredibly valuable to us, as it highlights areas where we need to improve our services and uphold the reputation we have worked hard to establish.
We genuinely apologise for the delays in meeting with your representative, as well as any misunderstanding regarding currency exchange rates.
In a destination where “island time” is the accepted norm, our team is usually praised for their stand-out punctuality. We’re sorry that, due to unforeseen circumstances, Jorge was not able to meet you as originally scheduled. However, we understand that he contacted you in good time to reschedule your meeting.
Please be assured that we have addressed our team, and re-emphasised the importance of honouring appointments. However, this seemed to be an out-of-the-ordinary exception.
Please note that the price of our island tours are calculated in Euro, and subject to fluctuating exchange rates if settled in other currencies. Jorge contacted our finance department to confirm the day’s exchange rate and quoted you accordingly. We are deeply sorry if there was any miscommunication.
We appreciate your patience and understand your decision to explore alternative options for your excursion. It is unfortunate that we were unable to provide you with a more positive and enjoyable experience.
Should you ever consider visiting Seychelles in the future, we hope you would give us the opportunity to demonstrate our commitment to providing top-quality service. We are committed to addressing the issues you've raised and ensuring that such situations do not recur.
Warmest island regards,
Your Mason’s Travel Team
Thank you for your kind words and for sharing your Seychelles adventure with us! Our team is delighted to hear how much you enjoyed our island tours, and the authentic Creole cuisine served onboard our catamarans.
Thank you very much for this glowing recommendation. We hope that one day we will have the opportunity to welcome you back to Seychelles for some more exciting island adventures.
Warmest island regards,
Your Mason's Travel Team
Wir haben 2 Touren gebucht (2 Inseln und eine Schnorchel Tour). Wir wurden pünktlich von Hotel abgeholt und konnten die Ausflüge genießen! Für empfindliche Leute empfehlen wir Reisetabletten. Das Team ist mehr als Mega!!!!!!!!!!! Freundlich, motiviert und immer gut gelaunt! Das könnte sich mancher Deutscher annehmen und
nicht nur meckern wie manche Vorgänger hier! Macht weiter so!!!!!
Wir fanden euch super!!!!!
Thank you very much for your warm words and glowing recommendation - your positive feedback means the world to us, and is highly motivating for our team.
It has been a pleasure to explore the Seychelles islands with you, and we are please to hear that you found our services prompt, well-organised and that our team was friendly and engaging. We count ourselves as lucky to work with the most passionate and dedicated travel professionals in Seychelles.
We hope that, someday, we will have the opportunity to welcome you back to paradise, and explore even more of beautiful island destination with you.
Until then, safe travels.
Warmest island regards,
Your Mason's Travel team
Thank you for taking the time to share your experience with us. We genuinely regret that your Seychelles adventure got off to a less-than-ideal start. According to our records, you were originally booked on the 4:30pm ferry from Mahe to Praslin. When you arrived at the Jetty in good time, our hostess team made every effort to accommodate your request for an earlier ferry, but unfortunately, the earlier ferry was already fully booked.
Our team is renowned for their prompt and attentive service, always striving to help our clients make the most of our diverse island destination. With this goal in mind, our hostess recommended some island tours so that you could begin to explore Seychelles immediately and make the most of your time until your scheduled ferry departure. We understand that these recommendations may not have aligned with your preferences, and for that, we apologize.
We genuinely appreciate your feedback as it helps us to continually improve our services. We hope that you enjoy the rest of your stay in Seychelles and would welcome the opportunity to provide you with a more positive and seamless experience.
Warmest island regards,
Your Mason's Travel team