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Very disappointed with this hotel for their lack of understanding. I had travel plans to visit Spain late December 2023 into January 2023. My travel plans had to be cancelled (family situation) and the hotel would not budge on their refund policy. I was charged $213.15, although I could not travel to Spain because of an urgent family situation. I understand hotel policies and I am and well traveled. I expect some understanding when necessary.
I will be traveling to Spain this week with plans for Madrid from February 14-16th. Since this hotel did not even consider moving my stay over, I have chosen to stay at a different property.
Good hotels are understanding, lenient and excel at customer service. This one unfortunately does not.
Response to Hotel Mgmt: If you did not receive notification due to force majeure just as no one in your establishment was understanding my circumstances to escalate to right channel. The issue lies with your hotel. Responding to this google view and saying sorry is not sufficient, please provide your contact to satisfy customer relations.
Update, April 8:
This hotel advised that there were not contacted. I gave them another opportunity to provide a refund and they declined right away. This hotel has no integrity. I want to make clear, the cancellation requested was due to a family emergency days before our scheduled travel. No other hotel in Cordoba, Seville, Barcelona or Granada we booked gave us any issue considering the situation.
Muy buena atencion. Y las habitaciones comodas.
Si tengo tiempo y los precios me lo permiten ire yo y mas gente conmigo.
Tengo que decire que con el personal de este hotel que he tratado son muy prifesionales y nos han servido de mucha utilidad. Gracias.
Y una pregunta ?el restaurante LA HACIENDA ES DE LA CADENA BARCELO?
Es un hotel espectacular. El hecho de estar rodeado de música es inigualable. El diseño del hotel es muy diferente y hace que los asistentes sientan que están en un lugar exclusivo . Hicimos un evento de empresa y todo el mundo quedó contentísimo. Las salas de reuniones y el catering también están muy bien.
Un hotel de 10. Magníficamente bien ubicado. Un estilismo y una decoración estupenda. Amabilidad y profesionalidad de todos los empleados. Habitación Twin Lux fantástica. 3 días, 2 noches maravillosas. Gracias a todo el personal del hotel. Volveremos sin ninguna duda.
Great location. Short walk to the metro and other trains for day trips to other towns. Pro tip, reserve your Toledo etc tickets in advance (at least a day!). The seats sell out quickly.
The suite was fabulous. The terrace spacious and well furnished.
Guest experience sent flowers and chocolate to my room the day of check in.
Rooms were well cleaned and maintained throughout our stay, without feeling intrusive. Would return
Bueno si partimos de la base de que es más un cuatro estrellas que las cinco que pretende vender entonces todo cambia.
Buen hotel de cuatro estrellas con un buen servicio de cuatro estrellas en una ubicación de tres estrellas con unas habitaciones de cinco estrellas. Un mixto muy interesante a precio "adecuado".
Superbe hôtel un tout petit peu loin du centre mais proche de toutes les commodités et très bien desservit. Il a du coup l'avantage d'avoir un emplacement très calme. Les chambres familiales sont idéales et avec un très bon rapport qualité prix. Une superbe piscine pour se prélasser le soir.
I will be traveling to Spain this week with plans for Madrid from February 14-16th. Since this hotel did not even consider moving my stay over, I have chosen to stay at a different property.
Good hotels are understanding, lenient and excel at customer service. This one unfortunately does not.
Response to Hotel Mgmt: If you did not receive notification due to force majeure just as no one in your establishment was understanding my circumstances to escalate to right channel. The issue lies with your hotel. Responding to this google view and saying sorry is not sufficient, please provide your contact to satisfy customer relations.
Update, April 8:
This hotel advised that there were not contacted. I gave them another opportunity to provide a refund and they declined right away. This hotel has no integrity. I want to make clear, the cancellation requested was due to a family emergency days before our scheduled travel. No other hotel in Cordoba, Seville, Barcelona or Granada we booked gave us any issue considering the situation.
Si tengo tiempo y los precios me lo permiten ire yo y mas gente conmigo.
Tengo que decire que con el personal de este hotel que he tratado son muy prifesionales y nos han servido de mucha utilidad. Gracias.
Y una pregunta ?el restaurante LA HACIENDA ES DE LA CADENA BARCELO?
And great amenties
La habitación, espaciosa y cómoda.
The suite was fabulous. The terrace spacious and well furnished.
Guest experience sent flowers and chocolate to my room the day of check in.
Rooms were well cleaned and maintained throughout our stay, without feeling intrusive. Would return
Buen hotel de cuatro estrellas con un buen servicio de cuatro estrellas en una ubicación de tres estrellas con unas habitaciones de cinco estrellas. Un mixto muy interesante a precio "adecuado".