HILTON GARDEN INN NEW ORLEANS FRENCH QUARTER / CBD ^{* * *}

Nice location just a few blocks from French Quarter.

I figured with it being the Hilton, it would be much nicer & at least provide free breakfast, considering the room was over $200/night plus $40 a day parking. My boyfriend literally had to fix the toilet seat as soon as we got there, there was a smell of sewage in the hallway just off the elevator on our floor. I can say the location was fantastic for getting around to pretty much everything we wanted to do & the staff was super friendly. & It had an amazing view from the 18th floor. The view from our room, was literally a wall.

4 Stars for Customer Service- Front Desk, Restaurant and Housekeeping. Everyone I encountered
Were courteous and nice. I ordered the French toast and bacon and it did not disappoint.
Room: One Star, Need Renovation, tub rusted and hair on the rim of tub. I’m not sure HOW Housekeeping missed the hair on the tub and the raggedy torn shower curtain. Descent Room for a short stay.

Valet is third party and you can tell. Sub par service and attitude.

Firstly, the location was great. Walkable to Canal and Bourbon. However, the shower was rusted and looked dirty.
MY BIGGEST ISSUE WAS THE PARKING ATTENDANT! He name was Tamoran or something close to it. He was EXTREMELY rude and dismissive. We entered the hotel parking garage because of course you couldn't park on the street. He hurried us to the side after we asked about self parking. He never returned to answer our question so we just sat there until I asked why he didn't answer my question. We decided not to park at the hotel, so we asked if we could simply check in and said we had to pay to park and check in. He was unnecessarily rude, invaliding, and patronising. I spoke to the front office manager, Kayla upon check out. I also told a young lady at check in but I don't think it went any further. I believe this behavior needs to be addressed. Kayla told me that another company operates the parking situation.