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Today, 26.03.2024, I had a dreadful experience at Chamonix Mont-Blanc, L’Aiguille du Midi and I am writing this review to bring to the attention of both management and visitors what occurred.
Today, at 10:30 AM, I took the cable car to reach an altitude of 3800 meters to visit the indoor terrace and take photos at the Mont Blanc viewpoint. After waiting for 30 minutes in line outside in the wind and another 30 minutes in line inside, totaling an hour, it was finally my turn for a photo. Throughout this time, individuals in front of me took photos either separately or in groups, without anyone insisting they hurry or requiring them to be taken by the employees working there. The line dwindled, and I finally reached the photo spot, with no more than 15 people behind me. However, when I arrived, a man rushed toward me and my partner, informing us that photos could ONLY be taken together as a group. He insisted that my partner was not allowed to take my photo and that I must hand my phone to another employee to take the picture. Despite explaining that my partner could take the photo, he forcefully took my phone and gave it to his colleague, all while shouting that my partner was not permitted to take the photo and that we had to take it together or not at all.
After several polite yet firm requests from my end, he further claimed, "the wind is strong, you need to hurry down, we don't have time for individual photos." At least five minutes were wasted on this discussion, time that could have been more productive if he had allowed me to take the photo as he had allowed everyone else in front of me. If his claim were true, we wouldn't have insisted, but there was a restaurant one floor below filled with tourists calmly dining or enjoying coffee, and nobody rushed them to descend. Only we were informed of this restriction.
I expressed that we wasted more time arguing, and it would be better if he allowed me to take the photo, and we left without further exchanges. At that moment, he lunged toward me, grabbed my hand to pull me aside, and told me to leave because "I'm not the boss here, and I don't make the rules." I firmly told him not to touch me, that he had no right to shout at me or pull my sleeve, and I stepped back, attempting to defend myself. He then pushed me with full force from behind, verbally assaulted me, and told me to "go back to my country because he makes the rules here." He assaulted me both physically and verbally. I was shocked by his behavior and language. Out of frustration, I burst into tears because I had no other recourse at that moment and no way to defend myself. I felt helpless and shocked at the same time.
It became clear to me that the issue lay with this individual, and his reasons had no connection to the weather or my behavior because we had not interacted at all before my attempt to take a photo. His actions stemmed from pure malice or boredom, as he seemed tired of waiting for people to take photos. I observed others taking photos in line without being subjected to the rule of 'group photos only or none at all.' I want to raise awareness about this individual's behavior and his inability to relate to the public.
However, his behavior and the fact that he physically assaulted me should not go unnoticed. I don't care about the photos; I care about the horrible experience I had in a resort that aims to be luxurious, considering the notoriety of Mont Blanc peak.
I left the area in tears, shocked and traumatized by the experience. I urge anyone reading this message to be cautious of this individual. I also urge management to uphold the promises made when I later filed a complaint and to take the actions they communicated they would take.
Sincerely,
Emma
Du sommet de l’aiguille jusqu’à la pointe Helbronner ????
Personnel très gentil efficace dans toutes les situations
Il faut mieux réserver pour être sûr de monter ????
Normal vu la fréquentation
La vue est superbe et à couper le souffle !
Attention à la météo, privilégiez un jour peu ou pas nuageux pour profiter pleinement de tout le panorama.
Qui dit lieu incontournable dit forte affluence donc anticiper l'achat de vos billet.
Le pas dans le vide est à faire (pour immortaliser le moment devant un cadre exceptionnel)
Si vous restez sur Chamonix un moment préfèrez le pass qui vous permettra de visiter la mer de glace et d'autres attractions des environs.
Prévoir vêtement chaud car la température baisse de plusieurs dizaine de degrés en haut.
C'est assez cher. Passez par internet pour avoir des prix plus abordables et pensez au pass famille avec la mer de glace.
Le pas dans le vide attire le monde mais C'est rapide et pas si impressionnant que ça.
Par contre lieu très touristique avec des heures de récentes imposée au bout d'1h30. C'est un peu court et c'est pour vraiment faire du chiffre. Malgré tour endroit exceptionnel. Très déçu de "l'attraction" les pieds dans le vide sur des grandes vitres. Car beaucoup attente puis 2 sec le temps juste de faire une photo. Autant profiter des points de vue à l'extérieur.