HÔTEL SUISSE ^{* * * *}

Liebling Maria,

wir freuen uns sehr zu hören, dass Ihr Aufenthalt im Hotel Suisse in Nizza eine außergewöhnliche Erfahrung war. Vielen Dank für Ihre lobenden Worte über die herrliche Aussicht, die ideale Lage und den hervorragenden Service. Wir werden Ihr Lob an unser Team weiterleiten, insbesondere an Ivan, für seinen aufmerksamen Service und seine Freundlichkeit.

Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder begrüßen zu dürfen!

Mit freundlichen Grüßen,

Cher Monsieur Mathon,
Nous sommes ravis que votre séjour à l'Hôtel Suisse à Nice ait été parfait et qu'il vous ait laissé de beaux souvenirs. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.

Cordialement,
Myriam Fernandes, Directrice Customer Relations

Dear Mister Milller
We are delighted that your stay at the Hotel Suisse in Nice lived up to your expectations. Thank you so much for your praise of the room, the friendly and efficient service of our staff, and the much appreciated breakfast. Your satisfaction is our greatest reward. We look forward to welcoming you again during your next stay.

Yours faithfully
Myriam Fernandes, Directrice Customer Relations

Dear Mrs. Baker

Thank you very much for taking the time to share your recent experience at the Hotel Suisse in Nice. Your feedback is very important to us and we are grateful for your detailed comments.

We are delighted to read that our central location and the quality of our Wi-Fi connection contributed to your comfort during your stay. However, we sincerely regret that some aspects of our rooms, in particular the size and layout of the bathroom, did not meet your expectations.

We have noted your comments regarding our hospitality products. It is important to stress that our choice to provide combined care products (such as shower gel and shampoo in one product) is part of our commitment to sustainability and respect for the environment. We apologise if this has caused any inconvenience and we fully understand the importance of meeting our customers' individual preferences. Your feedback is valuable and will be taken into account as we continue to improve.

Similarly, we take into account your comments regarding parking and the general atmosphere of our lobby. Your suggestions are extremely valuable, and we are actively working to improve our services and provide a smoother, more satisfying experience for our guests.

We understand your decision to consider other establishments for future visits. However, we hope that we will have the opportunity to welcome you back to the Hotel Suisse and offer you an experience that is more in line with your expectations. If you give us a second chance, we would be delighted to assist you personally to ensure an exceptional stay, while respecting your preferences.

Once again, thank you for your constructive return. Your comments are a source of inspiration for us to continually improve and offer the best possible service to our guests.

We look forward to welcoming you back to Hotel Suisse in the future.

Yours faithfully,
Myriam Fernandes, Directrice Customer Relations