VILLA-DES-PRÉS

"Parfait en tous points ! J'ai passé un excellent séjour à La Villa des Prés, rue de buci. L'hôtel est tout simplement magnifique, avec un design élégant et soigné. Le personnel est extrêmement serviable et attentionné, rendant notre séjour encore plus agréable. Le spa est un véritable havre de paix, idéal pour se détendre après une journée de découverte dans la région. L'emplacement de l'hôtel est parfait pour explorer les environs. Je recommande vivement cet établissement à tous ceux qui recherchent un séjour mémorable et de qualité!"

My husband and I had a very lovely stay at this new hotel. First of all every member of the staff was very gracious and helpful. They treat you like kings and queens here. The room was impeccably clean. The bed was comfortable. Every night they turn down the bed and leave chocolates for you. They provide nice touches like bathrobes and slippers. They provide a coffee bar and lots of other drinks and snacks inside the room. The towels were luxuriously plush. The room has a spacious closet. Overall the room is kind of small but that is probably the case at most hotels in Paris. The location is great-convenient to walk to many of Paris's most famous sites and to many great shops and restaurants. Would definitely stay again! Fantastic job!

It’s astonishing how the staff at Villa des Prés, a so-called five-star hotel, can work together to deceive and mistreat guests while still maintaining this rating.||||When checking in, we clearly informed the concierge that we needed a warmer room, preferably set at 28°C, as we had been outside in 3°C Paris weather for quite a while. They assured us this would not be a problem. Yet upon arrival, we discovered that our AC was not working—there was no air coming out.||||We immediately contacted the concierge, and they told us to wait 20 minutes because the AC needed time to “warm up.” We waited—nothing changed. When we called housekeeping, they lied to our faces, insisting that the AC was working—just “not that obvious.”||||After suffering in the cold room, a staff member finally admitted that the AC was not working. We asked for another room, and the front desk immediately lied again, claiming there were no available rooms—even though their own website showed that suites were still available. When confronted, they suddenly changed their story, saying we could switch rooms, but only if we paid extra. When we refused, they showed us a filthy, unacceptable room, saying it was the “only option”—a blatant attempt to pressure us into upgrading.||||At this point, it was obvious we were being deceived and manipulated. With no other choice—it was already 9 PM, and we were exhausted from a long flight—we had to accept their only “solution”: a small heater that dried out the air and made the room unbearably uncomfortable. The next morning, I woke up with a bloody nose and a painfully cracked throat.||||⸻||||Management’s Gaslighting & Racially Insensitive Attitude||||The worst part? When we tried to escalate the issue, the staff actively blocked us from speaking to management and refused to give us their names. They clearly hoped we would just give up and accept their mistreatment, all while insisting their actions were legitimate.||||After a long argument, we finally spoke with the manager, Camille, who gave us a completely contradictory and nonsensical explanation:|| • First, she claimed that French ACs do not provide heating, and only a heater can warm the room. (Yet multiple staff members had previously told us the AC was “warming up” and working fine! Also, when we later stayed at a four-star hotel, we found this to be an outright lie.)|| • Then, she presented room temperature monitoring data, claiming that the heater was effective. But when we pointed out that we were asking about AC, not a heater, she changed her story again, now claiming that the monitor only measures AC temperature and cannot detect the heater’s warmth—even though a staff member had already confirmed that the AC was not working.|| • When my mother—exhausted from a 7-hour flight and freezing Paris weather—tried to explain our frustration and simply asked for a working AC, Camille accused her of “making a scene.” Not once did she acknowledge that we were only upset because her staff had repeatedly lied to us and refused to provide a real solution.||||And then, the most condescending and offensive part: Camille had the audacity to say that she had lived in Hong Kong before and knew “how people like me like” things, but that France was “just more environmentally friendly” and “things don’t work like that here.”||||What exactly was she implying? That Asians are being “not eco-friendly”?That because we’re in France, being cold is the basic norm and what we are asking for is unacceptable?||||This was not only dismissive but outright arrogant. ||||⸻||||After speaking with our travel agency, we discovered that Villa des Prés has a history of issues with Asian guests over air conditioning problems.||||This seems to be not an isolated incident. They deceive, mistreat, and manipulate non-French-speaking guests, assuming we won’t fight back.||||⸻||||Yes, this hotel offers a spa and Diptyque products, but true five-star service is about comfort and respect—not just luxury branding.||||I strongly advise travelers who don’t speak French to avoid this hotel, as they will treat you like you are a five-year-old and fool you around.||||Paris has many wonderful hotels. Don’t waste your money on this one. ????????????

It’s astonishing how the staff at Villa des Prés, a five-star hotel, can work together to deceive and mistreat guests while still maintaining this rating.

When checking in, we clearly informed the concierge that we needed a room at 28°C, as we had been outside in 3°C Paris weather for quite a while. Yet upon arrival, we discovered that our AC was not working—there was no air coming out.

We immediately contacted the concierge, and they told us to wait 20 minutes because the AC needed time to “warm up.” We waited—nothing changed. When called housekeeping, they lied again, insisting that the AC was working—just “not that obvious.”

After suffering in the cold, finally a staff confirmed the AC is not working. We asked for another room. They immediately lied again, claiming there were no available rooms—yet their website showed that suites were still available. When confronted, they suddenly changed their story, saying we could switch rooms, but only if we paid extra. When we refused, they showed us a filthy, unacceptable room, saying it was the “only option”—a blatant attempt to pressure us into upgrading.

At this point, it was obvious we were being fooled around. With no other choice—it was already 9 PM, and we were exhausted from a long flight—we had to accept their only “solution”: a small heater that dried out the air and made the room unbearably uncomfortable. The next morning, I woke up with a bloody nose and a painfully cracked throat.

The worst part? When we tried to escalate the issue, the staff got super defensive and blocked us from speaking to management. They hoped we would just give up and accept their mistreatment, while insisting their actions were legitimate.

After a long argument, we finally spoke with the manager, Camille, who gave us a completely contradictory and nonsensical explanation:
• First, she claimed that French ACs do not provide heating, and only a heater can warm the room. (Yet multiple staff members had previously told us the AC was “warming up” and working fine! Also, when we later stayed at a four-star hotel, we found this to be an outright lie.)
• Then, she presented room temperature monitoring data, claiming that the heater was effective. But when we pointed out that we were asking about AC, not a heater, she changed her story again, now claiming that the monitor only measures AC temperature and cannot detect the heater’s warmth, even though a staff have confirmed the AC is not working.
• When my mother—exhausted from a 7-hour flight and freezing Paris weather—tried to explain our frustration and just have a working AC, Camille accused her of “making a scene.” Not once did she acknowledge that we were only upset because her staff had repeatedly lied to us and refused to provide a real solution.

And then, the most condescending and offensive part: Camille had the audacity to say that she had lived in Hong Kong before and knew “how people like me like” things, but that France was “just more environmentally friendly” and “things don’t work like that here.”

What exactly was she implying? That Asian guests are being not eco-friendly for expecting basic warmth and comfort in a freezing Paris winter? That lying to customers is somehow part of “sustainability” in France? That because we’re in France, we should just accept being cold and deceived?

This was not only dismissive but outright arrogant. After speaking with our travel agency, we discovered that Villa des Prés has a history of issues with Asian guests over air conditioning problems.

This is not an isolated incident—it is a pattern. They knowingly deceive, mistreat, and manipulate non-French-speaking guests, assuming we won’t fight back.

This experience has completely ruined our trip, but more importantly, it has raised serious concerns about how this hotel treats non-French guests.

I strongly advice travelers who don’t speak French to avoid this hotel. Yes this hotel offer SPA and Diptyque, but it’s not providing comfort and respect.

Paris has many wonderful hotels. Don’t waste your money on this one.

Nous avons choisi la VILLA DES PRES pour le quartier,les photos des chambres ,la décoration les dimensions de la piscine et des chambres et le prix |Nous reviendrons pour le personnel.Quel belle équipe,bienveillante,professionnelle,efficace,cela a largement amélioré notre séjour parisien.|Difficile de ne citer qu une personne tellement chaque membre est complémentaire assurant une cohésion .|Merci Damien pour vos formidables adresses,vos conseils de visite.Vous avez rendu mon anniversaire tellement chaleureux et original.|J ai hâte de revenir dans votre si bel établissement.J ai trouvé ma nouvelle adresse parisienne