HÔTEL TILSITT ÉTOILE

I booked a week in advance at a very good price—less than 100 euros for a room with breakfast. Once I paid the non-refundable rate, I received an email informing me that the hotel was undergoing renovations but assuring me that everything was set up to keep the hotel fully operational.

Let me tell you what it’s really like.

First, there is no proper front desk. Instead, a nice receptionist was sitting at a tiny desk with a folding chair in the middle of the hallway, surrounded by dust and construction materials. She gave me my key and told me breakfast would be served downstairs. She also mentioned my room number but didn’t explain how to access it… and yes, that information would have been necessary.

Upon arriving at my floor and after getting used to the horrible smell, I couldn't find my room. I noticed a door that seemed to lead to another corridor, but there was a construction worker behind it who was not happy with me trying to open it. So, I went back downstairs and explained that I couldn't find my room.

They led me there and it was, indeed, behind that door with the worker, then behind another door, past a staircase that was also under construction (dust everywhere, strong paint smell, etc.).

Now, to be fair, the room itself was great, super clean and well arranged with everything you need and a cute deco. On the plus side, the WiFi was strong and free, and breakfast was delicious in a very cute setting.

But the renovation work didn’t stop until 7 PM and started again at 7 AM, yes even on weekends.

In the morning, getting out of my room was a struggle. Due to the ongoing construction, the floor was uneven, and the door leading to the staircase wouldn’t open properly. When I finally left, the hallway was blocked by a cleaning cart right in front of the door. The horrible smell from the night before? yeah still there.

The elevator didn’t feel safe not just because of the bad smell but also because it looked old enough to belong to my great-grandmother’s era.

To top it all off, I was unexpectedly charged an additional 150 euros for my stay. When I asked why, they explained it was a pre-authorization on my credit card "just in case." But since I had already paid in full, I asked what exactly this was for—there was no minibar in the room, no on-demand TV, nothing extra to be charged for. Instead of a proper explanation, I was met with a dismissive "nevermind," which was unprofessional at best, rude at worst. (I was charged back right after my stay)

Pros: The hotel is clean, breakfast is great, and the location is ideal.
Cons: The renovations make the stay uncomfortable, access to rooms is chaotic, there’s a persistent bad smell, the elevator is questionable, and the pre-authorization charge was unexplained.

I’m glad I only paid 100 euros because I wouldn’t have paid more given everything else.

Hôtel bien desservi et proche de l’arc de triomphe |Personnel aimable et professionnel|Chambre agréable et au calme |Petit-déjeuner copieux avec pas mal de choix |Actuellement en travaux dans le hall d’entrée mais tout est bien organisé pour pas être dérangé mais nous étions prévenus |Très bon rapport qualité prix

Renovierungsarbeiten und sie vermieten die Zimmer trotzdem für den selben Preis und man weiß nichts davonnvevir man ankommt.
Kein Wasser auf dem Zimmer, die Bäder stinken nach Abfluss, die Badewanne läuft nicht ab und es ist einfach ungemütlich, da alles nach Farbe stinkt. Wir sind enttäuscht, dass wir für den Preis hier übernachtet haben!

Cuando fuimos estaban en plena reforma y aún así no tuvimos ninguna queja de ruidos.
La habitación estaba nueva y el personal muy amable. Ninguna queja

Passable. Hotel plutôt vieillot aux commodites minimim. Petit déjeuner très moyen. J’avais demandé un lit double on m’a donné 2 lits évidemment, rue bruyante le Week end. Bons points: l’emplacement près des champs et le réceptionniste de nuit agréable.