BOTANIC SANCTUARY * * * * *
Hotel
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+32 3 269 00 00
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2024
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2024
Uno de los hoteles más bonitos de Bélgica, con enormes habitaciones, un spa y 5 restaurantes
Atención: ¡lujo! Este antiguo monasterio de hermanas hospicianas ha sido magistralmente transformado en uno de los mejores hoteles de Bélgica. Le recibirán en el antiguo invernadero, bañado de luz, y enseguida se ocuparán de usted. Le mimarán de principio a fin. Las habitaciones son enormes, con techos originales y tonos caqui dorado y topo muy relajantes. Un spa de 3 plantas y 5 restaurantes (2 de ellos ya con estrellas Michelin, incluido el emblemático Hertog Jan) completan el alto nivel del hotel.
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Opiniones de los miembros sobre BOTANIC SANCTUARY
3.4/5
18 opinión
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Visitado en abril 2024
As a regular guest, I can only praise the achievements of the hotel and, more importantly, its staff. Beautiful buildings, extraordinary rooms and exceptional service blend together for a near perfect luxury experience. The spa and breakfast room deserve special recognition, so beautiful!
The staff always goes beyond par to make me feel at home and I can truly say that the hotel has become a second home to me.
It's unbelievable, knowing the history this place has and then realizing how it has been turned into this beautiful hotel. Breathe in the history of the venue as you walk around the gardens or discover the historic buildings.
Also, great bar and bar food!
Can't wait for my next visit.
The staff always goes beyond par to make me feel at home and I can truly say that the hotel has become a second home to me.
It's unbelievable, knowing the history this place has and then realizing how it has been turned into this beautiful hotel. Breathe in the history of the venue as you walk around the gardens or discover the historic buildings.
Also, great bar and bar food!
Can't wait for my next visit.
Visitado en abril 2024
Beautiful gardens you can stroll around in for a short time, really enjoyed taking a break from the big city feeling and being able to walk trough the calm park with flowers and water for a time, and all of it for free. Definitely a hidden gem you can visit if you have some extra time!
Visitado en abril 2024
I received a cheque of 100€ for an event or stay at Botanic and booked one via the website. However via the website you can not deduct your cheque, so I payed 100% of the stay. I took the cheque to the event to have the 100 € back. However they said it was not possible and I had to use it for another event. A scam! Now my cheque is expired!
Visitado en abril 2024
The room and spa were really beautifully renovated, but we were quite disappointed with the service, which was disjointed and everything felt difficult.
We were called a couple of days before our stay to upsell their Easter brunch. When we saw it the day before we asked to cancel (old fashioned, very elderly crowd), where they then informed us that the cancellation period was 48 hours (which wasn’t mentioned). We were cancelling 26 hours beforehand, which we think is fair if not informed otherwise. They initially told us we would be charged 100%. They then told us when we were back at reception that it was sorted and not to worry, for which we were grateful. We then receive missed calls through our afternoon out, to be told that actually no, they will be charging 100%. All just unpleasant and generally poorly handled by management.
This just isn’t a five star hotel, which showed through:
- The bar menu lists only a €35 and €65 cocktails (not representative of the actual full menu online). This kind of obnoxious pricing should be accompanied by good service, but we didn’t get asked for an order for 20 minutes, so decided to leave again.
- They charge €50 per night for parking on top of the room.
- They wouldn’t let us use the spa on the day we were leaving. They said they would check, but then just didn’t bother.
Fine Fleur was fantastic, as was the spa treatment, but would give the hotel a miss.
Not LHW standard as you’d expect.
We were called a couple of days before our stay to upsell their Easter brunch. When we saw it the day before we asked to cancel (old fashioned, very elderly crowd), where they then informed us that the cancellation period was 48 hours (which wasn’t mentioned). We were cancelling 26 hours beforehand, which we think is fair if not informed otherwise. They initially told us we would be charged 100%. They then told us when we were back at reception that it was sorted and not to worry, for which we were grateful. We then receive missed calls through our afternoon out, to be told that actually no, they will be charging 100%. All just unpleasant and generally poorly handled by management.
This just isn’t a five star hotel, which showed through:
- The bar menu lists only a €35 and €65 cocktails (not representative of the actual full menu online). This kind of obnoxious pricing should be accompanied by good service, but we didn’t get asked for an order for 20 minutes, so decided to leave again.
- They charge €50 per night for parking on top of the room.
- They wouldn’t let us use the spa on the day we were leaving. They said they would check, but then just didn’t bother.
Fine Fleur was fantastic, as was the spa treatment, but would give the hotel a miss.
Not LHW standard as you’d expect.
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Von Anfang an waren der Parkservice und die Rezeption trotz unserer frühen Ankunft äusserst zuvorkommend, kümmerten sich um unser Gepäck und Auto, sodass wir die Zeit bis zum Check-in entspannt mit Shopping verbringen konnten. Das Zimmer, obwohl für den Preis etwas klein, überzeugte durch seine hochwertige Ausstattung und ließ uns die ersten Stunden unseres Aufenthalts wirklich geniessen.
Eine unerwartete Wendung erlebten wir am nächsten Morgen, als wir durch Baulärm geweckt wurden. Die Situation wurde von der Rezeption, trotz anfänglicher Unkenntnis über die Bauarbeiten, professionell gehandhabt. Nach unserem Feedback beim ausgezeichneten Frühstücksbuffet, das in seiner Vielfalt und Qualität keine Wünsche offenliess, bemühte sich das Personal um eine schnelle Lösung. Uns wurde ein signifikantes Upgrade für ein anderes Zimmer angeboten, das unsere Erwartungen bei Weitem übertraf, samt einem diskreten Umzug unseres Gepäcks während wir das Spa-Angebot genossen.
Die professionelle und sorgfältige Behandlung der Situation, einschliesslich eines angebotenen Discounts und mehrfacher Entschuldigungen, zeigte das hohe Niveau an Gastfreundschaft, das wir von einem Hotel dieser Kategorie erwarten.
Trotz der unerwarteten "Weckrufe" und der vorübergehenden Nichtnutzbarkeit der Saunen, die eine kleine Enttäuschung darstellten, bot der Aufenthalt im Botanic Sanctuary viele Highlights. Der wunderschöne Poolbereich wurde zu unserem Rückzugsort, und die gesamte Erfahrung bestätigte, dass dieses Hotel sein Versprechen eines luxuriösen Aufenthalts wahr macht.
Fazit: Das Botanic Sanctuary Antwerp bewältigte die unvorhergesehenen Herausforderungen mit einer Mischung aus Professionalität und Großzügigkeit, die unseren Aufenthalt letztendlich zu einer sehr positiven Erfahrung machte. Trotz einiger Holpersteine bewies das Hotel, dass es seine Sterne verdient hat. Wir freuen uns bereits auf unseren nächsten Besuch, in der Hoffnung auf eine noch entspanntere Auszeit.