VILLA FRANCA ^{* * * * *}

Excellent views and great attention to detail - I was very comfortable and the staff could not have been better - the location is perfect and quiet at night - the concierge was a tremendous help scheduling our visit to Capri and Ravello - very nice restaurants - schedule a stay and enjoy

Wow!!! Where do I start, we are still on cloud nine from our visit in Positano Hotel Villa Franca. It was our 10 year anniversary and I wanted to have the best trip ever! HVA exceeded our expectations!
First, with communication via email at first I was skeptical, but they responded immediately.
Helping with all the planning for our dinners, room, car service to and from the airport, shuttle service, yacht selection, and even an upgrade for our room!

They believe in serving customers to the fullest and all they want is to ensure the client is happy with a smile. Well, let's just say we smiled our entire stay for 5 days with them. They also had a DJ and live music every night, we danced away on the roof top pool deck. Best view in Positano!!!!
The food was incredible and they made us feel SPECIAL on our anniversary. They anticipate every need; I forgot my readers, and they provided me with readers so I could read the menu! I was blown away at the level of service. Although expensive place, it was well worth it.
We met the chef who came out and greeted us because we were so pleased with the cuisine. (We took a pic with him) Nice touch. We know cuisine living in Chicago and Los Angeles and they delivered! FRESH cuisine the chef takes pride in his food and we appreciate that.

The entire staff was present available for any requests and every detail was so tastefully thought out. Beautiful modern Villa which we LOVE.

Nadia, and the Operations director (DJ) :) a special shout out!! I forgot some of the names but everyone works so hard to ensure our stay was incredible and unforgettable.

Btw we made it to Naples and had the best pizza at Vincenzo Capuano by the waterfront (suggestion from Operations director)
Until the next time...
Mr and Mrs. Saunders

Prior to visiting, the concierge service was amazing and helpful with reservations, recommendations, and answering all our questions.

When we arrived, there was a bottle of champagne and grapes in the room which was a lovely welcome and nice touch.

The reason for the 3 stars is our room did not match any of the photos or descriptions in the website. The furniture was haphazard, in the way of other furniture and making it inoperable or plain in the way. I was not able to make it to the balcony without scraping my leg on the desk’s edges.

Our room was in the second building and down the stairs across from the cleaning closet where a cart or staff were always in the hallway. I understand they need to do their jobs, it was just unfortunate being a narrow hallway.

The cleaners came into our room every day, however some minor details really added up to make the experience lack. The first night the turn down service treat was an empty box on one side, making it feel like the previous occupants old box that they just put back. My pile of clothing were always thrown on top of my suitcase - even the wet shorts that were set to dry elsewhere and dirty items that were purposely discarded elsewhere in the room. Slippers and flip flops were available but no robes…

Breakfast was plentiful and included with the room however the service was just ok; with us having to ask to have our order taken several mornings.

Valet was 60 euros a night which we were happy to pay however the first time we asked for our car, the front desk told us we had to walk to a garage to retrieve it.

For the price tag and 5 star hotel accommodations, I expected just that and was let down. My recommendation to future guests is to ask questions and to see photos of your room.

Amazing experience, the staff went above and beyond, and made my experience amazing.

The entire staff needs a raise with the amount of work, and effort they put into caring for their clients.

Love that they have shuttles to take you to and from the center, the guys were amazing and very attentive.

Horrible service and the staff has a very indifferent attitude .