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4.7/5
18 opinión
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NOVECENTO
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La zona colazione è meravigliosa, confortevole, cozy, intima e raffinata servita dalla splendida Mailin, che è stata meravigliosa con mia figlia. Tutto il personale dell’hotel è fantastico, sorridente, amichevole e simpatico dal primo momento che lo incontri, con un servizio da 5 stelle. Nazanin ci ha accolto come una vecchia amica e ci ha offerto un upgrade della camera gratuitamente, Nicoletta con grande pazienza ci ha dato mille informazioni utili su Venezia. Queste persone e questo Hotel hanno reso la breve vacanza mia e di mia figlia speciale, grazie davvero.
Spero riuscirò ancora a trovare una camera qui in futuro le volte che tornerò a Venezia anche se so che non sarà facile vista la domanda.
After an uncomfortable and mostly sleepless night, we decided to move to a different hotel. We wrote to the hotel to advise of the problems and request a refund, given the room was not as advertised.
The hotel’s response was dismissive from the outset. They first claimed that air conditioning is “seasonal” and they are not allowed to turn it on until June 1. When we advised that we could not find any evidence of a law restricting air conditioning, and that the hotel we moved to provided it, they admitted they choose not to use it. The hotel staff said “we have to coexist with” the mosquitoes, and claimed to have mosquito repellent machines in the rooms. The dozens of bites we received show that the machines were either not operating or ineffective. Regarding the bed, the staff claimed that it is “normal” to push two beds together to create a double bed.
The above information is not on the hotel’s website and was not provided when we booked. Had we known that air conditioning would not be available, and the only option would be to open the window and get bitten by mosquitos, we would not have booked this hotel.
The best of all is the lady at the front desk , Nirvana . She made us feel welcome & comfortable!
The breakfast was so yummy and the quietness of the hotel was just perfect for our two nights in Venice. Additionally, they have a water fountain in the garden and their sister hotel Hotel Flora, does as well which makes refilling your water bottles so easy!
They support and recommend other local Venetian businesses and restaurants and even made some lunch reservations for us. This is a fantastic place if you want to get away from the hustle of Venice. The rooms and bathrooms are smaller but full of so much character and are very comfy!
I can't say enough good things. I wish I could live here because the staff is fabulous and so friendly and the building itself is so beautiful and well maintained.
Can't wait to come again!
Highly recommend!
The hotel is cosy, clean and the service was incredible. Breakfast was absolutely delicious!!
Everything was perfect. Thankyou Nirvana and the team for your hospitality! See you again one day