RESIDENZA SAN MARTINO

Decided to stay here after having read the reviews but this seems to be a work in progress. I was given a room in an annex. Had to go past four doors plus room door (involved using 3 different keys) and climb several flights of stairs in order to get to the room. Imagine having to go through this process several times a day. Room was nice enough but had very annoying issues. Room had a kettle but was missing an adaptor to be able to connect it to the mains and switch it on. Contacted the guy on duty and he said it was too late to provide the adaptor so it was provided on the next day. The kettle had a lead that was rather short so that each time you wanted to use it, you had to move the table on which the kettle rested, put the kettle on the floor and then connect it up to the mains. The shower hose was leaking so badly that much more water was coming out of the leaky hose than the shower head! Vanity cabinet had lights for shaving but the lights were not working as bulbs had died. To be fair, the latter problem was resolved pretty quickly once pointed out. The other two problems were resolved within less than 24 hrs too. The thing is that when you are there only for 3 nights, such small problems when put together become annoyingly intolerable.
It seems that quality checks might not be done regularly enough in the rooms or this might have been just a one off.
For all of the reasons stated, the stay was nowhere near as pleasant as it might have been and the star rating has been awarded accordingly. The margin between an excellent stay and a mediocre to poor stay is quite narrow!
One other important point is that in spite of paying a little extra for the stay as I did not pay at the time of booking, was not able to pay upon arrival at the hotel. Payment was taken three days before arrival. Would have expected to be able to pay at the property when paying a higher rate than normal.
Not sure if I would stay at this place again in spite of its convenient location.

Camere semplici rinnovate, materasso comodissimo ed un silenzio incredibile nonostante sia nel centro del ghetto ebraico.

Amazing location in the middle of the centre! You may just walk...

An active monetary in the city center - shared the place with other tourists and some Friars. Friendly people, free water, daily room cleaning. Good value for the central place

Had such a pleasant stay. Rooms were quiet. Location was fantastic. So many great bars, cafès and restaurants a stones throw away. UNLIMITED amounts of cold water bottles located in the hallway fridge. Staff were amazing. Would definitely stay here again.