DOLPHIN HOUSE RESORT
Hotel
•
€€
2024
Recomendado
•
2024
Se trata de un rincón del paraíso construido por Rudy, un luxemburgués que se instaló en Moalboal hace muchos años. El complejo ofrece 25 bungalows enclavados en un jardín con acceso a uno de los arrecifes más bellos del país, donde puede ponerse una máscara y bucear para disfrutar de un fabuloso arrecife a sólo 50 metros de la playa. Rudy, ferviente defensor de su arrecife, colabora incluso con biólogos, lo que le ha valido numerosas publicaciones. Un centro de submarinismo, piscina, masajes frente al mar y un buen restaurante completan la oferta. Una buena dirección
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Opiniones de los miembros sobre DOLPHIN HOUSE RESORT
3.4/5
19 opinión
Valor para el dinero
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Publicidad
Ресепшн работает до 7 вечера .
Некомпетентные сотрудники , уровень сервиса на тройку .
Стоимость проживания здесь завышена в 3 раза.
Единственный плюс - красивый вид из ресторана и ландшафт .
Мы решили поменять отель сразу на следующий день на более новый и свежий . Не рекомендую!
Particularly distressing was the difference in service between my family and a Caucasian couple who arrived after us. While the receptionist provided welcome tea and facility guidance to the couple, I received none. When I requested resort maps or facility information, I was told to refer to a map at the restaurant.
During breakfast on the first day, the unfriendly attitude of the staff member preparing eggs left me feeling uneasy. Upon arrival at the restaurant, despite several staff members being present, no one guided us to a table. It seemed they were engrossed in their own conversations and paid little attention to guests.
The issue escalated during the second day's breakfast due to a communication problem with the same unfriendly egg-cook staff member. This staff member, right in front of me, began conversing in Filipino with another staff member, seemingly mocking and discussing my communication problem, which was extremely disrespectful. Though I didn't understand their language entirely, the few words I caught and their demeanor indicated they were laughing and discussing my communication issue.
This led me to express my dissatisfaction at the reception, highlighting the problems with staff attitudes. My three-night stay was marred by the attitudes of reception and restaurant staff, excluding housekeeping and facility management.
Furthermore, during check-out, there was an issue with the card terminal malfunctioning, and they requested cash payment. I refused, and after the terminal was fixed, I settled the bill with my card. However, demanding cash payment due to a malfunctioning terminal was another problematic attitude displayed by the staff towards guests.
Despite its serene location and excellent facilities, my three-night stay at Dolphin House was ruined by the discourteous attitude of its staff. I cannot recommend this resort, and I believe it would be wise to explore other alternatives. It seems that the staff here still lack the service and attitude befitting a 4-star resort.