ISLA BELLA BEACH RESORT

We had an amazing stay! It had a Disney World Resort architectural feel … BUT much nicer! Room was enormous… the views from everywhere were spectacular!! Chino, the head concierge took great care of us!

Had the most wonderful experience working with Chino Rios and Ajit Singh at the resort of Isla Bella Beach Resort! My niece is celebrating her 30 th birthday with her family. I called to have a bottle of champagne and round of tequila shots ready for them at their dinner table tonight. Chino could not have been more helpful and quick to set this up for me ! Today with customer service at an all time low at certain places, this was by far the best and easiest experience I have had in a long time! Thank you so much Chino and team for helping me make this happen! You are A number 1, a class act! Lisa Strain

*Ask for Patty for facials*
The spa staff were able to accommodate our party of 7 with very little advance notice. The spa was exceptionally clean and comfortable. The lounge was comfortable and well appointed.
And now about the woman who did my facial, Patty. She was so kind and attentive. She was knowledgeable and answered my questions without being “chatty” her touch was sure and intentional, which can only come from the combination of personal talent with years of experience. I HIGHLY recommend her. I FORGOT TO ADD THAT THEY ARE VERY FAT FRIENDLY!!

I write this to the families with multiple children and who expect a certain level of quality and customer service when staying a "luxury" resort.
I am nuerotic and always book our rooms initially over the phone with an on-site reservation specialist, and I explained that I needed two suites that connected due to small children; we needed a kitchenette and four beds, but I was not interested in the sleeper sofa. I wanted the main floor, but they stated there were no multi-room suits on the main level, which I feel was a significant design flaw. However, they confirmed with me that this was available on the second floor, which is what we booked four nights totaling approx 13k. I expressed my concerns and asked if they could please send me the floor plan to show me the detail of how the rooms connected. I received the email with an image of the rooms adjoining. I had several emails back and forth with reservations and concierge regarding our stay. When we checked in, the reservation attendant stated that we did not have adjoining rooms and that we had no other options other than to be separated by a floor and several rooms away or to have a downgraded room on the same floor but further down the hall. This was a massive inconvenience, considering the kitchen was in the king suite, and the two-bedroom suite for the kids didn't have a kitchenette. The children were a floor away from us, which could've been avoided if they had planned accordingly for this. Worse, the front desk attendant promised to work on the issue that evening. We offered a $500 gift to the family they gave our room to for the hassle of switching. She said that she would continue working on it the next day after the guests had departed, and despite the inconvenience, we were willing to make the move with our three children. However, the front desk attendant never had the decency to call me during our stay. We were not contacted whatsoever. Another issue was the housekeeping; the following day, we were gone all day to return to our room at 5 pm, which was still dirty. When we left for dinner that evening, I was told I needed to call them back to schedule the cleaning. I would expect this poor planning and mediocre service from a resort that wasn't so expensively priced or labeled as a "luxury" with 5-star pricing. I hope this helps other like minded families.

The resort is beautiful, the service was terrible. Our room was ready when we got there, but we couldn't use it unless we paid a $100 early check in fee even though it was sitting empty. There was very little pool service as far as drink service and no food service that I was aware of, one day we were at the pool for 3 hours and no one came to ask if there was anything we wanted, and the bar is a little bit of a walk. There were no coolers allowed at the pool. There was no music to speak of at the pool and if you wanted to listen to your music you had to use headphones. We sat at the beach bar for 30 minutes before one of the 4 staff even asked us if we wanted a drink. The food was not very good, we went off site several times to eat most of which is small mom and pop restaurants. The beach area is very small, and at the time of our visit jelly fish were present. For what it cost, I would choose to go somewhere else in Florida other than the Keys. The drive is not as picturesque as it is is dipicted on the internet, most of the drive is looking at overgrown foliage, not water.