avis_word DAYS INN BY WYNDHAM SARASOTA Sarasota

There is no staff around to help if you need anything. The room was not clean. We were supposed to have an iron and irining board as well as a coffee maker in the room but we did not. When we asked for one they said we would get it never did asked again for an iron and were told to use it and bring it right back. They also double charged us. It's a strange room also the hair dryer broken and the room had only 1 dresser drawer which we found incredibly odd.

They never returned my 100$ deposit, my family and I stayed at this hotel last week around March 27th for one night. It is April 5th and I still have not received my deposit or a reason for keeping it.

It has been almost 14 days. I was assured it would only be 3 to 5 days many times as I had asked.

Great location great price but rooms need upgrade. The cleaning crew does phenomenal but could improve on the rooms a little. The service was great and the staff listened to me and treated us professionally. The pool is also very clean

Very bad windows. You can hear everything that is happening outside the window. I haven't been able to sleep since 5:30 am. Try not to take rooms on the first floor. And I also really don’t like it when someone talks to you via remote access during registration. You can't communicate with a real person. WHERE IS THE WORLD GOING…..

TO PERSPECTIVE GUESTS: DONT STAY HERE!!! To the hotel: Are you all paranoid? Using a screen of a remote desk clerk to check in your guests IS NOT SERVICE. IT'S terrible and DANGEROUS! Not one of you answers the phone. No one is on site at night if you have a problem!!! We got there at 12:30 AM it took quite some time to check in because the elderly folks in front of us couldn't figure out what to do to check in. We finally got to bed at 1:30 AM (after driving for 8 hours and the fiasco of check-in). At 6:15, a guy with a loud leaf blower goes around the parking lot to blow the leaves out...on and on this loudness next to our windows was obnoxious. Oh my gosh, the whole place was awake, and most of us complained to the guy on the screen who didn't care. I tried to capture it with my cell phone but caught the tail end of it. I had only 5 hours of sleep. How is that "COMFORT"? AT 10:45 HOUSEKEEPING BANGS ON THE DOOR ( yes, the do not disturb sign was on the door) I opened the door, she says I have you checking out, I say, theres a sign on the door, and its not yet 11:00AM she checks her watch, and starts banging on the next door! HOW RUDE!!!...I suffered a migraine all the way back to Houston, from lack of sleep. This was a terrible experience. It must be a HUGE cultural difference that these folks can't figure out because I had better customer service experiences at hotels in third-world countries! Very very bad experience.

e checked in on Thursday. During the check-in process, I was informed that I needed to pay a $100 deposit. I was not notified of this requirement when registering with Priceline. When we got to our room, it appeared clean and we assumed it would be fine for the weekend. As we settled in we found it did not have all the items noted in the listing. No iron/ironing board, no clock radio, no coffee pot. All these items are listed as amenities. I attempted to use the phone to call the front desk, it rang 3 times then hung up. I attempted the call 4 times with the same result and finally gave up. Later in the evening, I opened the refrigerator to put in some items we purchased. The freezer was so frozen solid, I couldn't adjust the temperature and doubted anything would stay at proper temperature since I couldn't even see the markings on the temperature knob. I opened the microwave to find old food baked on the tray and sides/top, there is no way I was using it. Friday morning, I went to the front desk to the kiosk (because couldn't use the phone and there is no one at the front desk.) A gentleman said he would send someone down, I let him know we were leaving for the day and they could come in and take care of things. We came back to the room in the evening and no one had been there. Went back to the kiosk the next morning, same gentleman was able to reach someone while I waited. He assured me he someone would come to the room. The housekeeper came to the room, unplugged the fridge and said she would clean the microwave when she did the room. When we came back to the room in the evening, the refrig was closed, still unplugged and they had laid towels inside to catch the dripping water from the defrosting freezer. Microwave was wiped down but still not clean enough to use. It was not until Sunday evening that we had a working refrigerator and by that time, we were packing to leave the next morning. After this, I will never stay in another Day's Inn.

3 out of 5 stars. Few things being remodeled but has a very strong smell in the hallways and rooms. Besides that the rooms were very clean, the breakfast bar was very nice and even though there is nobody at the reception the computer check in wasnt bad. Kinda cool but takes too long the only thing.

Stay away from it

We had a great stay for a week! Don't let the screen check in scare you!it's alive person in the screen, always readily available. Very clean , staff is very respectful. Nice continental breakfast. Coffee and tea avail the whole day. Good location . 16 min to the Siesta beach. Great value for the money!

Room was so clean and smelled good!! I would recommend this hotel.

The stay was like I was home. Awesome staff. Thank you.