COURTYARD BY MARRIOTT
Hotel
•
€€
2024
Recomendado
•
2024
Hotel de decoración moderna con habitaciones confortables y piscina exterior
La moderna decoración de este hotel da un tono agradable a su estancia en Oakland. Parece más una parada para viajeros de negocios que para turistas, pero la comodidad de las habitaciones y las zonas comunes, y sobre todo los atractivos precios, lo convierten en una dirección interesante. Se puede comer en el Bistro, el restaurante y bar del hotel, que está muy bien. El hotel también cuenta con una piscina exterior, que por desgracia es demasiado concreta para poder disfrutarla, ¡y es una pena!
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Opiniones de los miembros sobre COURTYARD BY MARRIOTT
3.5/5
13 opinión
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I took one star off because the fitness center is really subpar. The free weights are tucked into a corner of a small room, there's only one weight bench, and the layout of the room is bad so you don't really know where to set up. Also, the bathroom is attached to the gym in a bad way. Hard to describe, but you'll know when you see it.
I was very dissapointed with my experience.. I stayed here for two nights, and would not recommend. My tv/remote did not work, and my shower was clogged, so I could not shower after working a 9 hour shift. I had to take a "bird bath" just to get clean. That should have never been the case if I am paying for a room with basic amenties!! Front desk staff 'James' did not accommodate or offer to move my room at all. Instead offered to have a houseman come in the morning.. So pointless. Front desk also told me that "there was nothing he could do," about my issues with the tv and room issues. He was sooo unhelpful and made me feel like I was crazy! Turns out he was a manager... Even worse, to learn that. The next day the housekeeping manager assisted me, and offered to change my room with everything being functional. The valet man was also super aggressive upon check in, which was weird to me. I should have gotten refunded or issued some points for my stay, which I did not! They just apologized the next day and moved my room. I will probably never stay here again, and if I do, it will be on desperate measures.. I also work at a hotel so I expected my experience to be better than it was. Not to mention the front desk manager who checked me in told me their security deposit was only $50 per night. For some odd reason, they authorized my card for $300 instead of $100. I called about that and asked about why they charged me an extra $200 for the security deposit on the room. No one could answer an question regarding that manner, but could only tell me that it was a pending charge and that it would go back to my card. It did go back on my card eventually, but it was the principle of it all. The lack of professionalism was unreal and I will most likely not go back..