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The whole hotel’s design is elegant including the room. We loved our hotel rooms but deducting one star for the windows as they aren’t soundproof. NOLA is a noisy city at night and initially our king suite room faced the river. Along the river there are boats and trains that make noises every few hours at night. In addition, the shower needed a fix as it was dripping all through time. So between the dripping noise and the outside city’s noise, I couldn’t sleep for the first couple of nights of our 6 nights stay.
Shout out to the services of this hotel! Because as I told them my problem, Eric at the front desk suggested to move to a higher floor room facing the city. That solved my problem and we were able to enjoy the rest of our stay! The outside noise is still there but faintly since we were higher up and facing the city. Location of this hotel is great! Very convenient walking distance to French quarter and many good restaurants.
Excellent experience, highly recommend staying here. Went there for Mardi Gras, some parades pass right next to the hotel while others are just a 5 or 10-minute walk from here.
The rooms are outstanding, comfortable bed, breakfast is good, the Polo Lounge has good food and drinks, and the service is great.
I have two small complaints. On day 2, the toilet paper was swapped from a comfortable multiply to a significantly rougher 2-ply for the rest of the stay, the original roll wasn't even near finished. On day 3 we finished the shampoo tube and it wasn't replaced.
This may be one of the best hotels I've ever stayed at. My friends and I have had two girls trips here over the last 5 years and each time they have gone above and beyond. This last trip we had actually booked at a different hotel in the city (to try to use some points/status one of us had). The hotel ended up giving away our room and simply sent us packing. Absolutely horrible. We called The Windsor Court and they had a few rooms available, booked us straight away, and helped us get there. They were so apologetic for what happened at the other hotel (which has no relation to them whatsoever) and the concierge, Lashona, even went so far as to give us free drink coupons for their wonderful bar. Truly the service is beyond at The Windsor Court. HIGHLY Recommend! We will certainly not be staying anywhere else when we visit New Orleans!
Shout out to the services of this hotel! Because as I told them my problem, Eric at the front desk suggested to move to a higher floor room facing the city. That solved my problem and we were able to enjoy the rest of our stay! The outside noise is still there but faintly since we were higher up and facing the city. Location of this hotel is great! Very convenient walking distance to French quarter and many good restaurants.
The rooms are outstanding, comfortable bed, breakfast is good, the Polo Lounge has good food and drinks, and the service is great.
I have two small complaints. On day 2, the toilet paper was swapped from a comfortable multiply to a significantly rougher 2-ply for the rest of the stay, the original roll wasn't even near finished. On day 3 we finished the shampoo tube and it wasn't replaced.