LE PONTEIL * *
Hotel
•
€
2024
Recomendado
•
2024
Villa provenzal con habitaciones sobriamente decoradas y confortables, a pocos pasos de las estrechas calles del viejo Antibes.
A dos pasos de las callejuelas del casco antiguo de Antibes, al final de una tranquila calle sin salida, esta villa provenzal de 1920 está rodeada de un agradable jardín. Las 20 habitaciones, sobriamente decoradas y confortables, están repartidas por toda la propiedad. Aseguran paz y tranquilidad para una estancia relajante garantizada. Pascal Gianni y su esposa se encargan de que los huéspedes reciban una cálida y atenta bienvenida en este establecimiento familiar, que también ofrece un servicio de traslado privado con chófer desde el aeropuerto de Niza y alquiler de coches.
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4.1/5
15 opinión
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She said she didn’t know what mould was, so I googled a picture and showed her. Then she said she didn’t believe me, so I took her to the room and showed her. She said “oh that’s nothing, I’ll just wipe it.” I repeated that I am allergic, and she might as well have rolled her eyes at me.
She moved us to the only other room that was available at the hotel - which was even smaller than the last, with no bathroom. Not what we paid for. (Side note - none of the rooms here have a bar fridge, or tea & coffee facilities).
Anyway, since they did not have any other double rooms available, we decided to go and stay somewhere else.
It was exhausting and difficult communicating with the owner, but to her credit, she did process a full refund.
The whole experience from start to finish felt deceptive, in small ways and big ways, and I feel that the owner tried to gaslight me every time I spoke to her.
We are not rude people, and if she had been a little more understanding about the situation, the unpleasantness of it could have been completely avoided.
Luckily I tried to reach out to her the day before which took a lot of effort to reach her through costumer service and I also did some back check with my bank, if there is some fault on my side for the transaction which doesn’t work. Through the payment system of the Hotel was just no security payment possible for me. So all leaded to that that she canceled my room the night before. So it was a bit of a time consuming issue in total, and I went for another Hotel.