HÔTEL B SQUARE ^{* * *}

Hotel in ottima posizione pulito con persone le gentile.

Zimmer klein und gemütlich alles was man braucht, sehr gute Lage direkt zwischen 2 Metro Stationen und 5 Minuten zu Fuß zum place de clichy

Bonne expérience. Les chambres sont assez exiguës mais confortables, et le personnel est très accueillant. Bon rapport qualité prix (pour Paris…)

Worst customer service ever this is my case with them

Dear B Square Management Team,

I am writing to bring to your attention to an issue that I encountered with my reservation at your hotel. I made a booking for a room at your property for the dates 28th of May to 31st of May. Unfortunately, due to an error on my part, I cancelled the reservation by mistake.

I have informed your property with submitting death certificates of my grandfather in which your representative was very un empathetic about the case which was very shocking and disappointing to me. I would highly appreciate a bit of flexibility from your side specially with the offered solutions that are of zero losses to your hotel.

Literally (five minutes) after this error occured, I contacted your hotel to reconfirm the reservation. To my surprise, I was informed by the receptionist that the booking had been cancelled, and the property was refusing to refund my money or reconfirm the reservation. Despite my requests, the receptionist did not want to solve the issue and did not allow me to speak to any manager.

Therefore I would highly appreciate your assistance on such matter. I have offered your representative at the reception two options to resolve this issue by refunding the amount or to reconfirm the booking.

As it greatly saddens me to be dealing with this inconvenience during such hardship that my family and I are going through and I am sure such a reputable hotel as yourself can show some understanding to the situation and offer me any solution.

Thank you,

M.Younes

24/7 reception good.
Room is not big but has reasonable price.
Good restaurant is close to the hotel.