MANDARIN ORIENTAL
Hotel
•
€€€
2024
Recomendado
•
2024
Hotel con piscina, que ofrece habitaciones y suites amplias y elegantes en las plantas superiores con vistas al mar
Un hermoso hotel frente al mar con una playa de arena privada y una tranquilidad absoluta, ya que es el único hotel situado en el corazón de la pequeña isla residencial de Brickell Key. Las 326 habitaciones son amplias e increíblemente elegantes con sus tonos azules y de madera clara. Las suites, todas ellas situadas en las plantas más altas, ofrecen impresionantes vistas al mar y al horizonte de Brickell. Es realmente mágico Piscina frente a la bahía, spa, peluquería, varios bares, el excelente restaurante La Mar... ¡Una dirección realmente de alto nivel!
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3.9/5
24 opinión
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After we returned I noticed the toilet was not cleaned, cigarette butt still on the patio and the beds were made but all our chargers were unplugged and re-plugged into different outlets and one of the chargers was missing entirely. Called down to the front desk and they checked with the cleaning staff and they were unable to locate it in the old linens and it was nowhere to be found in the room. Also informed the toilet was still dirty (provided pictures) - completely the same as it was before we left. I had purchased a disposable cleaning toilet brush and just cleaned it myself because I could not sanitarily use the toilet in the current state nor allow my family to.
Front desk profusely apologized and said someone from management would contact me in the morning as it was too late for anything to be done as it was already 9 or 10 at night.
The following morning no one from management contacted us and eventually I had to talk to someone else at the front desk relating to another issue and informed I had not been contacted back about the cleaning issue or missing charger. This person (I believe his name is Jake) apologized again and said he was unaware of any of these issues and sent up the associate director of housekeeping.
At that point I had already undertaken the task of cleaning the areas in the room myself as it was the third day we were at the hotel. The AD of housekeeping again apologized and brought up a new charger within 20 or so minutes. I appreciate the charger replacement but nothing was done at that time regarding the terribly insufficient cleaning of the room. Quite ridiculous to be on a relaxing vacation at a 5-star hotel and have to clean the floors and toilet myself. She said she would talk to whoever was front management that day and they would contact us.
We never heard from anyone and at that point I had issues everyday and didn’t want to devote anymore of my time and attention ON VACATION to these issues. We checked out without anyone discussing any of the issues we had been reporting. The experience we had at the Mandarin in March 2024 was a drastic decline from our previous experience and I am reluctant to stay at the hotel again given the many hotel options in Miami.