MAYFAIR HOUSE HOTEL & GARDEN
Hotel
•
€€
2024
Recomendado
•
2024
Un paraíso tropical en el corazón de Coconut Grove, con suites ultraconfortables, piscina en la azotea y decoración Art Déco.
Este paraíso tropical en el corazón de Coconut Grove acaba de someterse a un increíble lavado de cara, ¡y el resultado es sublime! El hotel ofrece una variedad de habitaciones muy acogedoras, decoradas en tonos cálidos y salpicadas de muebles de caoba y toques Art Déco. Las más lujosas disponen incluso de una terraza con ducha al aire libre, un verdadero jardincito donde pasar horas tumbado. No se pierda un chapuzón en la magnífica piscina de la azotea o un bocado en el Mayfair Grill.
Publicidad
Publicidad
Opiniones de los miembros sobre MAYFAIR HOUSE HOTEL & GARDEN
3.5/5
25 opinión
Valor para el dinero
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Los mejores en Miami y alrededor de
Publicidad
First of all, the building is old, but beautiful. The plants in the atrium are incredible, and the pool is great. Very nice architectural gem right in the heard of Coconut Grove.
This hotel has terrible management… here is what happened:
Day 1, in our room the sink, toilet, and shower were all leaking. Small drips of water so we used one of our towels to keep it from pooling.
Day 2, the housekeeping came, and took the only clean towels that we had, and didn’t replace them. They also took our water bottles and some other strange things. I checked at the pool, but there were also no towels there.
Around noon, I went down to the front desk and asked for some towels so that we could shower before dinner.
At 6:30pm that night - they still hadn’t brought us any towels.
I went back down to the front desk and the manager with the man bun told me they had a problem with the housekeeping and were working on getting more towels. He said he would refund our meals that we had ordered from the pool and restaurant so far.
There were no towels in the entire hotel, but he promised to refund those meals which seemed fair.
They did bring towels a few hours later. The manager never refunded the meals.
Day 3, while relaxing at the pool, they decided to have some obnoxious peloton workout class outside at the pool. Coach was yelling and everyone at the pool was annoyed. I also watched “Man Bun Manager” attempt to fix an issue where some guests had reserved a cabana but the hotel never put any sign to reserve it. Lol awkward.
Around 1pm, everyone that had a cabana had to stand up and wait around while they put towels down on the cabana cushions. Weird and awkward.
Upon leaving, I told the front desk employee about everything and he said he would get the meal refunds sorted out. I never heard from him again about that refund.
A day after checkout I received a text message from “Robert T” asking when he could give me a call. I told him a day and time, Robert confirmed, then never called…
Very strange for a hotel to have no towels, then offer to make things right, but then never actually make things right.
Overall review: 4 stars for the actual building architecture, negative 6 stars for the terrible manager of this hotel. Total rating: -2, but I guess 1 star is the lowest I can give.