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Rooms are average, staff are friendly. The breakfast was good. The main issue was that the gym and pools were not active with no warning prior to booking or checking in/paying.
It was a lovely place with vibrant staff and is not far from the actual victoria falls waterfalls.Highlt recommended to anyone wanting to learn African culture and see beautiful environments
The casino there is a scam,they asked me for my work confirmation letter,their machines are old and I am not going back having been to best casinos in Botswana and outside.
Visited for some afternoon tea with a friend.Beautiful and serene environment.Decided to try out their strawberry cheesecake and was extremely disappointed…it was soggy with a very bitter taste.i have tried out a couple of cheesecakes and this has to be the worst.Their pastry chef ought to do better!
We been there only for breakfast and dinners. The food is very good, and the staff is lovely, the ambiance is nice. The chalets that are the main attraction needs lots of renovation. The pool area and the bar are not fully functioning which is a shame. It could be much better ambiance with the right management. The casino is jus a small room full of slots, nothing special. I will recommend for the buffet.
This place has deteriorated. Beer bottles lying all over the lawn. People bring in own cooler boxes and sit on the lawns. Has become like a tavern with loud music and disorderly patrons. No longer recommended
Lovely hotel and much nicer than the other Cresta in Francistown.
There was an issue with my reservation (Expedia didn't link up with their booking system for some reason), however they fixed the issue and were friendly and professional.
The rooms are recently refurbished and the grounds and the facilities are very well kept.
My favourite Francistown hotel so far.
We've stayed here frequently and last year around the same time of year and actually the same week In 2021. We always stay at places for a long time, over a week normally but this time our forced short stay was certainly not as I wanted nor desired.
We just stayed in Maun for a month at the same place! We came here for a week, possibly longer but that wasn't to be. Along with other people we were told they were fully booked, only one night allowed. Turns out that wasn't true. Twice.....
So the day after was spent racing round to find somewhere else to stay but then suddenly our friends had called to say they successfully got 2 more nights! So we returned to be told no, only one more night was possible. What!!!?? So yesterday 1 night possible, tonight 1 night possible yet our friends had booked for another two.
What's going off???
So I ask for the (new) manager. She's gone home. Pay tonight and speak to her in the morning was the offer....I want to stay and pay once I've spoken to her. Not possible I'm told. So don't stay at all is the option offered. Get out of my hotel it seems like to me. Male member of staff on reception, quite frankly useless. Booked in by TA once speaking to him again. He succeeded to do nothing to resolve the issue. Upset your regular patrons. Excellent customer service. Disgusted and sleeping in my car.
die Zimmer das beste am Hotel, außer das der Shampoo spender aus der Wand fällt ist das Zimmer Gut.
- Der Pool ist geschlossen
- Das Gym ist geschlosse
There was an issue with my reservation (Expedia didn't link up with their booking system for some reason), however they fixed the issue and were friendly and professional.
The rooms are recently refurbished and the grounds and the facilities are very well kept.
My favourite Francistown hotel so far.
We just stayed in Maun for a month at the same place! We came here for a week, possibly longer but that wasn't to be. Along with other people we were told they were fully booked, only one night allowed. Turns out that wasn't true. Twice.....
So the day after was spent racing round to find somewhere else to stay but then suddenly our friends had called to say they successfully got 2 more nights! So we returned to be told no, only one more night was possible. What!!!?? So yesterday 1 night possible, tonight 1 night possible yet our friends had booked for another two.
What's going off???
So I ask for the (new) manager. She's gone home. Pay tonight and speak to her in the morning was the offer....I want to stay and pay once I've spoken to her. Not possible I'm told. So don't stay at all is the option offered. Get out of my hotel it seems like to me. Male member of staff on reception, quite frankly useless. Booked in by TA once speaking to him again. He succeeded to do nothing to resolve the issue. Upset your regular patrons. Excellent customer service. Disgusted and sleeping in my car.
Checking in took long, the receptionist seemed unsure of what to do.
Waiters and waitresses need to care for customers better...