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We had overpaid for a booking (our own fault). Went to NWR office and Kristofinna assisted us and helped us resolve the issue. She did a great job.
However, upon arriving at Gross Barmen, the receptionist refused to believe that we had a credit, despite us have a clear invoice and it being captured in the system.
Eventually we clarified with head office, and the receptionist understood and accepted the credit. Albeit she continued to contest every purchase we made with the credit. She didn’t allow us to use it in the store, claiming it is only for the restaurant.
We just returned from Torra - our 6th consecutive year camping & fishing there. Robert and his his team did NWR proud. Friendly service, clean, tidy and what a pleasure. It was, as expected, another outstanding trip and pleasant experience. Keep it up and see you the last week of Jan 25.
A wonderful experience we had at the Namutoni camp/resort. Not everything is perfect, but it was worthwhile to be there indeed. Most staff was helpful and ready to explain when questions were asked.
Accommodation excellent swimming pools excellent. Restaurant absolutely awful food. Half the stuff in the menu is not available. Pizza is not a pizza is a piece of dough with a mayonnaise type source the topping and then pieces of processed cheese on top. Burger was frozen chips were cold. Stay away......
We Nambians sometimes neglect to thank and compliment, but I want to take the time to thank and compliment the staff at Jakkalsputz Camp Site. From the moment of our arrival, the NWR staff carried myself and my partner on their hands. The resort was clean and neat, the pit toilets always clean and fresh. Not once did we need to suffer any smells whilst using them. Furthermore, our braai area and dustbin was cleaned every day. To crown it, when outsiders crowded the fishing area in front of our Camp site, they were dealt with by the NWR staff, allowing us to make use of the area for our own fishing. Not once did we feel unsafe, despite being two ladies on our own. Furthermore, our camp site was always as we left it, after we needed to go into town for supplies. Always friendly, service with a smile, and a delight to chat with, well done NWR staff, you make me proud to be a Namibian and I will without doubt return again next year, and most certainly recommend the camp to all and sundry. NWR, your other resorts can take a lesson from the temp staff at Jakkalsputz when it comes to service.
Onkoshi camp. What a wonderful setting and magnificent setup. Chalets were great and rustic in decor. The staff were brilliant, friendly and helpful. The food was well prepared and cooked excellently. Real wonderful place.
Loved the wildlife, but maintenance and care of the Andersen entrance gate, the camping facilities, roads and signage is shocking. Customer care is very poor.
Cette organisation est très répandue en Namibie et les hôtels/campings sont biens tenus. Ils sont présents dans les parcs nationaux et zones protégées. Les prix sont correctes. On peut tout réserver via internet et on voit directement les dispos. Très bon système. Très bien !
La NWR propose des campings souvent plus sommaires que les installations privées, mais qui ont l'avantage d'être assez avantageux et bien placés (par exemple à Sesriem, c'est le seul à l'intérieur même du parc).
However, upon arriving at Gross Barmen, the receptionist refused to believe that we had a credit, despite us have a clear invoice and it being captured in the system.
Eventually we clarified with head office, and the receptionist understood and accepted the credit. Albeit she continued to contest every purchase we made with the credit. She didn’t allow us to use it in the store, claiming it is only for the restaurant.
Not a good experience at all.