CENTRE DES CONGRÈS ET HÔTEL LA SAGUENÉENNE

As a family accustomed to staying in various hotels, we have always chosen places that are welcoming and understanding, capable of accommodating family dynamics, including moments when children can be turbulent. We are aware that managing children can sometimes be challenging, and we always strive to minimize any inconvenience to other guests. Unfortunately, during our stay with you, despite our best efforts to manage our child who has several difficulties, we were surprised and saddened by the way the situation was handled by your staff. We were contacted by the reception in the early evening, and a security personnel visited us, informing us that we were disturbing other guests. I would like to clarify that we were not partying or intentionally creating noise, but merely trying our best to manage our child’s behavior in a particularly stressful situation for both him and us. This approach seemed not only excessive but also lacking in the understanding and empathy we have always encountered in other establishments. Of all the hotels we have stayed at, this experience has unfortunately been the most distressing and disappointing for our family. We are aware of the challenges that hosting families with children can present, and we hoped to find a welcoming and accommodating environment with you. This was far from the case. We therefore made the decision to leave the hotel the same evening, in search of a place more in tune with our needs.

Charmant!

manque de service.

Très dessus, je conseille fortement un autre hôtel car le propriétaire à été bête envers nous. Pas professionnel, pas calme, pas accueillant.

Seul défaut endant la nuit était le bruit fort et constant dehors. C'était peut-être un moteur d'Hydro-Quebec.