GRAND BEACH HOTEL

Everything is always perfect! My go to hotel when visiting Miami. I love that it's not in the thick of South Beach, it's near the dock where you catch most boats and yachts. I love that there is a private walk way right out into the beach where you will be supplied with beach chairs and towels. It feels like it has it's own private beach separate from the mayhem on south beach. The King ocean front rooms has some of the best sunrise balcony views on Miami Beach (IMO) and an added bonus, the rooms are huge and have two bathrooms so if you are with your partner or friends, it's so perfect.

I often visit this property with day passes to enjoy its great amenities and overall hotel vibe. However, the service is what truly keeps me coming back. Today, as I enjoyed another day pass with a friend, we witnessed one of the kindest and most outstanding acts of service from Ben, one of the beach attendants. We watched him help an older man with a cane who needed assistance walking on the sand get to the water as he firmly held on to Ben’s arm. The older man wanted to put his feet in the water, and Ben walked him to the water to get his feet wet while soaking his own work shoes/sneakers. He did it with so much compassion, kindness, and patience. It looked as if he’d known the older man his whole life. It was both moving and exemplary of what true hospitality and service to others are all about. Please don't let him go unnoticed. Hotel staff like him are one in a dozen these days.

Michael Leggett as the workout trainer was exceptionally great! He had a unique way of challenging my workout while insuring safety of my body. I felt like my motivation to jump start my fitness routine was reenergized and when I got home I continued to work out!

The yoga instructors were also great! Bruno and Shawna were noteworthy instructors !!!!!! I thoroughly enjoyed being able to do a yoga class prior to the more challenging classes with Michael.

O hotel é reformado com móveis velhos.
Mas a localização é boa, em med beach.
O restaurante é bom, mas cobra caro, como qualquer outro hotel da região.

Day 1
Currently vacationing here for my birthday. Broken lock on the door caused me to be locked in the hotel room. Called the front desk waited an additional 20+ minutes for maintenance arrive. Maintenence was unable to enter and used walky talky to inform team. Eventually he had to enter a connecting room to get in and try to unlock our room door.

Unfortunately, had this been an emergency, there’s likely chance it I would have been in grave danger.

Maintenance asked us to call and ask for another room. We called the front desk for another room and the lady answering the phone said we needed to contact the front desk. Told her I thought I was! She then told me to wait while she transferred me to the front desk.

In both hotel rooms there were 3 towels and 0 face cloths. At 10:41pm, still no face cloths.

Photos attached and video of broken room lock attached.

Day 2:
Food was great.
Wait staff for restaurant were very polite. Store staff were very polite.

Towel gut by the pool was not polite. Beach chairs and umbrellas were all taken by 9 am, so we didn’t get to enjoy the beach.

Headed to the pool and the same people that had the beach chairs and umbrellas had their belongings in the chairs by the pool. Most of them left their things there most of the day. I saw most pool chairs unoccupied for hours but had peoples’ things. All while less than 10 ppl were swimming.

Day 3:
There were unexplained charges and a $200 credit on the credit card.
Paid for all but one meal at the restaurant, and some meals were still charged to the room.

Overall, the hotel is gorgeous.
The concierge, store staff and the restaurant staff were really nice.

The manager addressed issues if she was approached, but never followed up on her own. This may explain the level of customer service here.

Most other staff were pretty rude.

Safety, I’ll have to say unsafe due to the broken lock. Can’t stress enough how dangerous that is.