NEW YORK MARRIOTT DOWNTOWN
Hotel
•
€€
2024
Recomendado
•
2024
Magnífico hotel Marriott con sala de fitness a un paso del 9/11 Memorial de Nueva York.
Un hermoso hotel Marriott, fiel a la reputación de la cadena, a un paso del 9/11 Memorial y de todos los puntos de interés del Distrito Financiero. Las habitaciones son amplias y confortables, con una decoración bastante minimalista, en tonos blancos por supuesto. Los clientes tienen acceso gratuito a la sala de fitness, que está abierta las 24 horas del día y ha sido completamente renovada e incluye equipos de última generación. El personal es amable y atento, responderá a todas sus preguntas sobre la ciudad.
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Opiniones de los miembros sobre NEW YORK MARRIOTT DOWNTOWN
3.6/5
22 opinión
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Terrible experience at your property.
I had made a reservation through united vacations package to confirm the reservation,I had call the hotel reservation departments it took me 5 minute by pressing various number to reach a lady over the phone who mentions that she is not able to find my reservation. She than advice me to contact hotel front desk and hung up. Can’t she transfer me to a hotel directly ?
Again after listening to various automated message I was connected to Guest Service representatives at the hotel the agent mention that he also cannot find my reservation either by entering the name or confirmation number by within 2 min the agent was very rude and mentions to me that “ listen to me sir , I have book through a third party and I need to contact them and he cannot help at all to confirm the reservation”.
I also requested if I can talk to a supervisor or manager on duty who can assist me in confirming the reservation but the agent insist that none of the manager , supervisor or senior are available to connect and refuse to mention his name over the phone and hung up.
I understand for privacy reason they cannot mention his name but atleast I should be knowing to whom am I talking to over the phone?
I have a question even though I book through third party website but I am still paying to them and I am sure the third party are paying to your hotel as well.
I then finally decided to speak to someone at the hotel and she was from accounting team, she was really helpful in confirming my reservation and help me connect to manager on duty at front desk.
Duty manager Melvin was very nice to listen to my concern by showing empathy over the phone and assure that I will be taken care. He also mentioned that he will upgrade my room to a higher floor , nice view and large room and ask the team to look into it upon arrival as he is not working on the day of my arrival.
It took 35 minute to resolve a simple concern over the phone and I had call internationally.
When I have check in nothing was mentioned that my room was upgrade , I guess the request which the manager put in was not honoured and also I found hair in washroom.
In google search engine, it’s mentioned that it’s a luxury property but trust me it’s worse than a 2 star motel on a highway.