Worst bar service in the Caribbean

Great people , great food at Blu restaurant.

We have stayed here the last 3 years in a row and this time will be our last. The last few years it was ok not great but good enough considering the great location but this time it was just too much. The staff are rude and totally unhelpful. The rooms are totally run down. The beds are hard as concrete the gas for the stove was empty. Every dish in the cupboard was totally dirty and had food stuck in them. Most of the time the water didn’t work at all, we could never take a shower when we needed too. Our room was outside of a ping pong table that was in constant use all the time with kids playing but the net was broken so they just laid a board across the middle of the table. They said we could only get one beach towel per person every TWO days. Then after two days we went to change them and they said they were out. Of course rude about it. The pool is nice but they close it at 6pm So you can only go swimming while the sun is beating down on you and all the kids have nothing to do after 6pm so they migrate to the broken ping pong table and make a huge racket right outside our door until 10 or 11pm..
There were a few gems here and there the girls working the breakfast buffet were nice and the food was decent but overall it was an extremely bad experience. We had the whole family there and booked 4 rooms but will not be back unfortunately.

The location is unbeatable for convenience as you are exactly on a beautiful beach and walking distance to bars and restaurants. The rooms are comfortable but in need of some upgrade. Some of the hotel staff are helpful and friendly but others are in need of hospitality training with regards to administering nonsensical hotel rules. Specifically they make a big deal about sitting in the otherwise empty dining area if you are only going to have a coffee. They would also not allow a friend to sit with you if they walked in with a sandwich from somewhere else.

We had a great time. The food and service,great, Our accommodation was very clean and comfortable. The grounds of the hotel, perfect for romantic after dinner and breakfast walks. And the best part is u just walk down the steps to store bay. We will stay again in a heartbeat.

Great food

Lovely hotel. Very good central location near to all local amenities and restaurants.

We had a brilliant room, and woke up to the most amazing views of Storw Bay. Great pool and bar facilities. A super pleasant stay.

Update: Its actually JOHNSON APTS Next door to this hotel. They share the property.

I ABSOLUTELY LOVE LOVE LOVE this hotels location!!! The ladies at the reception area are top notch friendly and accommodating. The rooms are perfect for 1,2,3, or more. You are only in there to shower eat n sleep. The location is steps from the gorgeous beach, steps from the pool n restaurant, steps from airport, steps from little market and food shacks. It's just a very desirable perfect little piece of heaven I found to enjoy. It's the most relaxing chill place I've ever been too and plan on going back soon!! Lots of couples and families. This is NOT a party rowdie hotel. It is very calm serene relaxing and beautiful. You cook your meals or go to the nearby food court. The only reason for not 5 star...the air conditioners don't work very well. I hate taking a shower n not being able to dry off due to lack of air. Sleeping at night was comfortable for the most part.

Feels like a different planet here, ultra prime location in tobago for Seaview and relaxation, loved the garden area as well. Three days at this hotel is worth a year's visit to the therapist.

I have fond memories of this place from my teens
It looks pretty well the same. Which I think ois a good thing
Frequented by mostly trinis the rooms are large and old school
Lovely views,
The daytime bar staff are awesome, best pina colada’ ever
Food is adequate
Prices are good
The staff has been mostly great

Horrible hotel, catastrophically bad staff and even worse and insulting manager which explains the staff. Zero stars if that existed.

Messed up check in:
On arrival they messed up our reservation. We booked 2 cabanas and a room but they double booked and asked us to change rooms. First we thought that we had no choice and we were going to agree. Then we asked to keep our original booking and we were eventually able to keep our rooms for which the front staff got mad and annoyed with us for a back and forth that they started in the first place. We did get an early check in for one room.

Double Charging us: so later we went to get the other rooms and they made our old parents pay again even though I had paid for everything already. So disorganized. I hope we eventually get that money back but it’s causing our parents issues with their cards now. They already charged the entire stay at the start, which is bad enough , but to double charge old retired people is disgusting.

No beach towels in a beach hotel: Then we went for towels for the beach , there were no towels in the beach hotel. They could not initially give an estimate. So I asked the manager who was passing if we could use normal room towels. She the laughed at us in a bad condescending way and refused. She treated us like idiots. About 45 mins later we got some but, not enough for all of us.
When we called at about 4.30 pm, they said that Beach towels are only available between 8.00 am and 4.00 pm.
When we checked the front desk at 11.00 am the next morning they said that none were available as they are being washed.
Hopefully we will eventually get towels.

No cooking gas: then we tried to use the stove and it would not light. We had to go ask for gas. They did bring it in good time.
The rooms are not in good shape but that is acceptable if only the staff were half competent and had a real manager.

Owners do something or you will go out of business.

Hopefully we will get some towels and the double charge money back.
To people looking for a hotel , don’t stay here. Instead, stay in Johnston’s appartement on the same compound.

We have been coming to this hotel from time to time since 1975, the last time in 2017, but this will definitely be our last time.
The POSITIVE things: The hotel grounds are lovely and very well maintained. All rooms have a terrace or balcony and most have an excellent view over the garden and the sea. Also all rooms have a well equipped kitchenette. Store Bay beach is right next to the hotel and easily accessible.
The NEGATIVE things. Our Cabana has not had an upgrade since at least 25 years and is very basic. The bathroom fittings are very old. Probably the only recent addition is a hair dryer, but otherwise extremely basic and poor. No toiletries in bathroom except for a few small pieces of cheap soap. TV showing poorly as most channels are seizing up all the time. Also, the tv is wall mounted just below the ceiling so you will get a stiff neck after 5 minutes of watching. Front desk personnel look like they need a vacation themselves.
The area outside the hotel is a dump and not at all adapted for international tourism. We did not feel very safe walking there after dark. To prove my point on our second night on 18 Dec there was a shooting not far from the hotel which left 2 locals dead, drug related according to police.

Lovely hotel. You can very easily walk to Store Bay and can even see the water from just outside your room. Rooms on the bottom floor and cabanas have a back entrance which is helpful to avoid tracking sand. All rooms have microwaves and utensils. There is a mini mart next door and a gym nearby where you can purchase a day pass.

Idle for a vacation

Visited bar at pool , good settling, views super , and staff very helpful

excellent service and good food

War in einem Appartement. Sehr svhönrm Blick auf das Golfwasser. Zimmer super für bis zu 4 Personen und in sofern extrem günsig. Sehr ruhig und relativ leer..Erst im Dezember ist Saison! Für die Verhältnisse war der Service eigentlich gut.Also sowas wie 3,5-4 !
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An amazing hotel

Depending on the room you’re given the rating will change some of the rooms are greatly updated but others have been given a couple coats of paint and that’s about it, Room 207 is a little musty with no vent and it shows and smells.
The front desk staff is just sad and a little stand offish, never a warm and welcoming smile you always feel like you are a bother to the front desk staff.
The grounds are gorgeous and a lot of the rooms to the right of the staircase in the lobby are great and the pool is lovely the bar is well stocked and the bar staff are wonderful
The head chef is super friendly and will sit and chat with you.

Un hôtel extrêmement bien situé, face à la mer avec accès direct à la plage depuis un immense jardin très bien entretenu.
Les chambres sont grandes.
Seul le restaurant n'est pas du meilleur rapport qualité-prix mais il y a tant de restos à portée de jambes que ce n'est pas grave.
Je recommande